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sthor015
Former Member
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Message 1 of 11

the on access scan for my mac is not working

i recently got a new mac, and installed mcafee, but the on access scan is not working... help please

10 Replies
Dinz
Former Member
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Message 2 of 11

Re: the on access scan for my mac is not working

Hi there,

Could you please let us know if there is any specific error message that you receive while initiating the scan ?? Also let us know you MAC specifications if its Apple Mac OS X 10.5 (Leopard) or higher !!

Regards,

sthor015
Former Member
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Message 3 of 11

Re: the on access scan for my mac is not working

it has be recently upgraded to the lion.  it jsut says the on access scan is not working

shubhaat
Former Member
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Message 4 of 11

Re: the on access scan for my mac is not working

Can you

1. Post a screenshot here of the error message you are getting ?

Regards

Shubha

sthor015
Former Member
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Message 5 of 11

Re: the on access scan for my mac is not working

mac.png

Dinz
Former Member
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Message 6 of 11

Re: the on access scan for my mac is not working

Thanks for the screenshot , Please let us know if you are interested in call back from our McAfee - MAC specialist so that we could arrange you with one and the technician can diagnose the issue and get them fixed . Please check you mail box as I have sent you with an email on the same.

Happy to help

shubhaat
Former Member
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Message 7 of 11

Re: the on access scan for my mac is not working

Dear User,

Has your problem been resolved ?

If not:

Can you update us on what product, product version you are using ? You can find this by clicking the McaFee Internet Security on the ribbon and navigating to "About McAfee Internet Security" from there.

Regards

Shubha

giometz
Former Member
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Message 8 of 11

Re: the on access scan for my mac is not working

Hi, I have the exact same problem. I am running Mac OS X Lion and McAfee Security 1.0.0 (676). Anti-malware Version 9.0.0 (4012).

Also, when I run an Alti-malware Update the process never stops and looks like in the attached screenshot.

Regards,

Andrea

giometz
Former Member
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Message 9 of 11

Re: the on access scan for my mac is not working

update_fail.png

sudeepg
Former Member
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Message 10 of 11

Re: the on access scan for my mac is not working

If you are using Lion, then you should have McAfee Security for Mac 1.1 build 1309 installed.

Any previous versions are not supported on Lion.

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