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Re: VShieldScanner high Memory and CPU on Mac Monterey

You'd probably need to uninstall as this issue has been persistent with no communication by the developer of any incoming fix.

Magesh
Moderator
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Message 12 of 18

Re: VShieldScanner high Memory and CPU on Mac Monterey

Hi @SushiCombo 

It is an automated process and as per design. Please try disabling schedule scan option from the UI.  this tbs will address the high cpu usage. 

Regards
Magesh J

markeakin
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Message 13 of 18

Re: VShieldScanner high Memory and CPU on Mac Monterey

Thanks but please read the entire message I DID disable schedule scan. Please look at all of my messages in this thread and let me know what I can do. This is making McAfee worse than useless on my Mac.

Re: VShieldScanner high Memory and CPU on Mac Monterey

@Magesh 

You may want to submit this to the devops team because disabling schedule scan does NOT resolve the high CPU usage for MacOs.

markeakin
Level 8
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Message 15 of 18

Re: VShieldScanner high Memory and CPU on Mac Monterey

I have no idea how to submit this to the devops team.

markeakin
Level 8
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Message 16 of 18

Re: VShieldScanner high Memory and CPU on Mac Monterey

How would I submit this to the devops team? The software is really annoying. I'm encouraging anyone on Mac to go with any security software other than McAfee now. It seems McAfee has no interest in fixing this problem. Every week I have multiple incidents where I start running low on system memory. Multiple instances of VShieldScanner pop up out of nowhere and start hogging gigabytes to tens of gigabytes of system memory. 

I can't take this much longer.

Before you tell me to turn off scheduled scans again, please read my prior messages. I did that long ago and keep checking to make sure it is off. It is!

markeakin
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Message 17 of 18

Re: VShieldScanner high Memory and CPU on Mac Monterey

I spent an hour with a tech support last week who installed a new version from scratch. Guess what? A scheduled scan started 11:00 pm on Friday night. Now, on Sunday afternoon there is a 34GB instance (one of many) of VShieldScanner clogging my CPU. Nope. Problem not fixed.

Re: VShieldScanner high Memory and CPU on Mac Monterey

@markeakin Honestly, you're better off moving to another AV vendor, the issue doesn't seem like it will be resolved anytime soon.

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