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robw
Contributor
Message 1 of 2
‎05-18-2018 06:12 PM

True Key won't authenticate on MAC

My True Key account is fine and I can log in on iPad and iPhone but I cannot log in via the MAC.  Facial recognition and entering the master password does not work.  It used to by the way.  On another note tried to use your chat support and it was terrible.

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Former Member
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Message 2 of 2
‎05-21-2018 09:24 AM

Re: True Key won't authenticate on MAC

Hi robw

Once you login to True Key on your Mac, you can reset your facial recognition. Click on the user icon at the top right corner (to the left of settings). Under My Factors, you will be able to reset your facial recognition.

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Regards
Farhan

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