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vinicius
Level 7
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Message 1 of 3

Total Protection Terminated unexpectedly in Mac High Sierra 10.13.2

Hello folks and moderators,

I have been using the Mcafee since September/17, but recently, after I had updated to version 4.1.2, it is not working anymore.

I alread installed again but the same problem has been happening.

1. This window has opened after install.

 

Welcome.png

At this time, I can access the menu and open the about screen.

About.png

Then I clicked on Continue button.

Initial config.png

After it has terminated, I clicked on "Let's go" blue button, So I have the error bellow.

Terminate.png

The icon on mac menu is telling that my mac is protected, but if I trying to open the console, then the same error is occurring again.

Thank you.

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2 Replies
Karthik_K
McAfee Retired
McAfee Retired
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Re: Total Protection Terminated unexpectedly in Mac High Sierra 10.13.2

@vinicius

Please turn off the computer completely and turn it ON back.

Let the computer idle for 5-10 mins and then try open McAfee from Applications.

Please update us with the status.

vinicius
Level 7
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Message 3 of 3

Re: Total Protection Terminated unexpectedly in Mac High Sierra 10.13.2

   Hello.

I tried this and the same problem happened.

I already called to Brazil support and until now I’ve talked with support nivel 1 and nivel 2 without success. I’m waiting for return of them.

Thank you for helping.

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