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Re: McAfee fails during the update - Mac

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@juubaker 

Thanks for the information. McAfee engineers is already working on this. We will keep you posted with updates on the status.

Regards
Siva N

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pnewman
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Message 12 of 41

Re: McAfee fails during the update - Mac

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Can you please have them look at the dialogue box that pops up.  In Dark Mode you can't see ANY of the letters, which means it looks blank.

ChrisKing
Level 8
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Message 13 of 41

Re: McAfee fails during the update - Mac

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Is there any update or news on this, as its now been 2-3 days for me and its still failing to download the virus definitions, it would be great if the Mac version had an option to import the Virus files manually, i.e. to browse for the latest file you can download from the McAfee web site, but there is no function for this, so I am unable to update them manually or automatically and my Macs (both of them) are checking daily and auto throwing the dialogue to say its failed. 

 

Chris

 

DanHayakawa
McAfee Employee
McAfee Employee
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Message 14 of 41

Re: McAfee fails during the update - Mac

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This is marked as having a solution, however when I click on "Jump to solution" it doesn't point to an actual solution, just your initial response that engineering is aware of this. Am I missing something?

ChrisKing
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Message 15 of 41

Re: McAfee fails during the update - Mac

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It because for some reason the original post is querying Virus Definitions not downloading and the solution (which has been marked on that email incorrectly) is that there is reported issue with downloading Virus Updates which engineers are working on. 

I am not sure why that first message has been marked Solved, all I can assume is the original poster has marked it as Solved, since they saw it was not a problem with their installation and was an issue for all users. It really needs to be "unmarked", so it would need a moderator to mark it. 

 

As far as I am concerned there is still a problem downloading updates (manually or automatically via Mac, its working fine for my PCs tho.

 

 

Xian
Level 8
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Message 16 of 41

Re: McAfee fails during the update - Mac

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Same for me in manual and automatic, but in fact the update seems to be ok for the DAT file (today date).

See attachement for the configuration and results.

It seems there are also side effect to the fire-wall, I had to add rules "TCP : 137, 139 UDP : 137, 138, 5355"

to be able to keep CIFS/SMB working from W10.

Best regards

Re: McAfee fails during the update - Mac

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@Xian 

Sorry for the inconvenience caused. Your McAfee software is still working and protecting your Mac as designed. To learn more, see article TS103185.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: McAfee fails during the update - Mac

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@ChrisKing 

Sorry for the inconvenience caused. Your McAfee software is still working and protecting your Mac as designed. To learn more, see article TS103185.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: McAfee fails during the update - Mac

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@DanHayakawa 

Sorry for the inconvenience caused. Your McAfee software is still working and protecting your Mac as designed. To learn more, see article TS103185.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: McAfee fails during the update - Mac

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@pnewman 

Sorry for the inconvenience caused. Your McAfee software is still working and protecting your Mac as designed. To learn more, see article TS103185.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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