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Androo
Level 8
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Message 21 of 41

Re: McAfee fails during the update - Mac

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your solution is BS --  "Development working on it" leaves my systems exposed.   This happens on Big Sur and Catalina.   You should be working around the clock to get this fixed ASAP.

ChrisKing
Level 8
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Message 22 of 41

Re: McAfee fails during the update - Mac

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Thanks Siva 

 

do you have any update as to when this will be resolved? or an update? 

wazzux
Level 8
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Message 23 of 41

Re: McAfee fails during the update - Mac

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Hi team

I know that all are working to solve the issue and I will wait until the final solution.
Meanwhile, please provide a workaround to update the virus definitions to all my computers.

Thanks.

Re: McAfee fails during the update - Mac

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This fails with automatic AND manual updates.

kx32
Level 7
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Message 25 of 41

Re: McAfee fails during the update - Mac

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Pops up start just after I switch on and continue all day keep having to close them and then they just pop up again thinking of deleting the program.  Completely lost confidence in the program if they can't fix the pop up box is the antivirus any good.

ChrisKing
Level 8
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Message 26 of 41

Re: McAfee fails during the update - Mac

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I do agree the pop up is annoying, if I have left my Mac on 24/7 mainly as I am home a lot, sometimes I unlock the screen and find 5-6 or more popups saying failed to connect, and have to keep clicking close for each. 
Surely it must be possible to do a new version release that allows the option to download the definitions manually and then browse for the zip or tar file? 

Xian
Level 8
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Message 27 of 41

Re: McAfee fails during the update - Mac

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As I wrote, for me the virus defintion is updated every day despite the warning pop up. Stay confident.

Best regards

 

Re: McAfee fails during the update - Mac

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My updates FAIL every time.  When I open History, I see a long list of updates -- about 7 per day.  When I click on each of them they report Status: Failed.

The About... reports

Version 4.11.1.0(1012)

Engine Version: 6200.9189

DAT Version:  10070.0000

DAT Creation Date: 8/8/21

 

soupchef
Level 7
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Message 29 of 41

Re: McAfee fails during the update - Mac

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Saying that your engineers are aware of the issue is not a solution.

ChrisKing
Level 8
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Message 30 of 41

Re: McAfee fails during the update - Mac

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It might be that the Mac is protected from Virus with the "definitiions currently installed" however as subscription customers this does mean we have paid for our Subscription and are not getting updates as part of the problem. 

Is McAfee going to "extend" our subscription by the same number of days that the virus Definitions were not working/downloading or updating, so far this is about 4-5 days? 

 

 

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