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wazzux
Level 8
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Message 1 of 41

McAfee fails during the update - Mac

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Hi Team

After Big Sur 11.5.1 last update the product fails during the virus definitions update.

I manually reinstalled from the McAfee web site  but the issue persist.

 

3 Solutions

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Re: McAfee fails during the update - Mac

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@wazzux 

McAfee is aware of this issue and our engineers are working on this. We will keep you posted with updates once we get further information..

Also, Kindly do let us know If both automatic and manual updates throws this error.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Re: McAfee fails during the update - Mac

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Working for me.  Thanks.

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Xian
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Message 40 of 41

Re: McAfee fails during the update - Mac

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@Bharani_BD 

Hello,

My Mac automatically got the latest version of McAfee 4.11.1.1, every thing is ok

Thanks

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40 Replies

Re: McAfee fails during the update - Mac

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@wazzux 

McAfee is aware of this issue and our engineers are working on this. We will keep you posted with updates once we get further information..

Also, Kindly do let us know If both automatic and manual updates throws this error.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

ChrisKing
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Message 3 of 41

Re: McAfee fails during the update - Mac

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Been having this problem on my Imacs since early yesterday, as it was occuring on both, I had a suspicion it was a issue downloading it. It wasnt helped by the fact I had a router problem yesterday too. 

Spoke to Support agent in chat, but didnt have any "idea" as to how long it would be till it was fixed, but I am getting the problem on my Catalina and High Sierra iMac.

 

Is there a way to download definitions and apply them manually (i.e. browse to fille) or are we dependent on the auto-update or Updates button?

Re: McAfee fails during the update - Mac

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@ChrisKing 

The automatic update normally works without any issues in this regard. However, our McAfee engineers are working on this issue now. We will keep you posted with updates once we get further info on this. We are kindly requesting you to update us if you receive the same error on automatic updates as well.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: McAfee fails during the update - Mac

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Having same problem on Mac 11.5 both Manual and Auto  updates, also same experience on Mac with M1 and Mac with Intel....please resolve ASAP!!!

fmharr
Level 7
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Message 6 of 41

Re: McAfee fails during the update - Mac

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I am getting this error on my MacBook Pro (i7) and Mac Mini (M1).  Error is both Automatic and manual modes.

 

pnewman
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Message 7 of 41

Re: McAfee fails during the update - Mac

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I can confirm that this is happening on auto and manual update attempts

kx32
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Message 8 of 41

Re: McAfee fails during the update - Mac

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Me to fed up with the lack of support.  Contract up soon so will be able to change to a different anti virus

Re: McAfee fails during the update - Mac

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@pnewman 

Thanks for confirming the same. We will update the same to our engineering team and update the status. Please share the Mac OS version and McAfee version.

Regards,
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
juubaker
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Message 10 of 41

Re: McAfee fails during the update - Mac

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Mac OS Catalina 10.15.6

McAfee Total Protection 4.11.1.0 (1012)

AffId 1276

Language en-us

Engine version 6200.9189

DAT version 10050.0000

7/19/21

 

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