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T30
Level 8
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Message 1 of 7

McAfee empty Notification - can't be closed

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Hi, McAfee is showing an empty Notification (see screenshot) that doesn't have a close button.

It stays on top of other applications and is really annoying.

It happens every couple weeks and I need to restart the macbook to get rid of it.

Any suggestion on how to maybe restart just McAfee?

McAfee version is 4.11.0.0

Thanks!

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T30
Level 8
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Message 4 of 7

Re: McAfee empty Notification - can't be closed

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I can confirm that when selecting 'Light' mode instead of 'Dark' mode on my mac, some text and a 'close' button appears inside that popup. At least can be closed.

I've tried also to click where the 'close' button should be, when in dark mode, and it closes the popup.

Thanks @Allwyn_GI!

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Allwyn_GI
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Message 2 of 7

Re: McAfee empty Notification - can't be closed

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Hi @T30,

Sorry for the inconvenience. Please try disabling the dark mode and let us know status if you are receiving the notification again. Also, please let us know your Mac version whether it is Catalina or Big - Sur?

Regards,

Allwyn I

T30
Level 8
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Message 3 of 7

Re: McAfee empty Notification - can't be closed

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Thanks for your answer, my mac has Big Sur 11.2.2

Now the notification disappeared, after more than 12 hours. I couldn't restart the laptop so I've just moved it on the corner of the desktop, and it stayed there all day.

Since it appears randomly (no more than every couple weeks) I don't want to disable the dark mode for that long to wait for it to (not?) appear. I can try to disable it next time I see that notification, and post an update here in case it helps.

T30
Level 8
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Message 4 of 7

Re: McAfee empty Notification - can't be closed

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I can confirm that when selecting 'Light' mode instead of 'Dark' mode on my mac, some text and a 'close' button appears inside that popup. At least can be closed.

I've tried also to click where the 'close' button should be, when in dark mode, and it closes the popup.

Thanks @Allwyn_GI!

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Andrew_V
Level 7
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Message 5 of 7

Re: McAfee empty Notification - can't be closed

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Problem solved thanks to the great advice. Mcafee should solve this problem ASAP as it has been happening for at least 6 months especially seeing that it seems to be that the close button is not displaying properly on dark mode.

pdileo
Level 7
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Message 6 of 7

Re: McAfee empty Notification - can't be closed

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Start Siri and say "select light mode", then check the McAfee message on the window. After that start Siri again and say "select dark mode". Problem was solved.

TeeDeeUs
Level 7
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Message 7 of 7

Re: McAfee empty Notification - can't be closed

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I see this marked saved and the workaround worked for me as well,  but this isn't solved... McAfee need to fix this dark mode isn't new..

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