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adib
Level 7
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Message 1 of 9

McAfee Total Protection 2018: Error While Installing Updates

I followed the instructions in this page

Antivirus Software and Internet Security For Your PC or Mac | McAfee

Screenshot 2017-12-17 22.18.37.png

but nothing has been fixed and still I'm getting the same error, and I can't update my McAfee Total Protection.

I reinstalled the application many times, nothing changed.

Please provide a solution for this major issue.

regards,

-Adib

8 Replies

Re: McAfee Total Protection 2018: Error While Installing Updates

Ok the FAQ is for a MAC so moving to the MAC forum and asking a MAC expert to help.

ganeshrajur
   karthikk3 

can 1 of you assist this user please

andreb
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Message 3 of 9

Re: McAfee Total Protection 2018: Error While Installing Updates

Exactly same issue with my Mac computers ...

Total Protection can be installed on MacOS but not updated.

It must be reinstalled every day to keep the systems up to date ...

FYI : other issues withTotal Protection

- cannot even be downloaded on iPhones, not found on App Stores... (see other discussion in mobiles)

- on W10, Real time analysis is not working ... It starts but deactivates after several seconds.

The system says that it is unable to start the Real Time analysis, is trying to self repair and asks to reboot.

After the reboot it says it will repair the real time analysis but it does not work !!!

Re: McAfee Total Protection 2018: Error While Installing Updates

  mate can you check this please i do not have an TP available to install besides it is xmas day here.

  what version of TP and affid number have you

andreb
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Message 5 of 9

Re: McAfee Total Protection 2018: Error While Installing Updates

Currently using Version 4.1.2.0(4002) 850 fr-fr and Anti-malware version 4.0.0(100) engine 5900.7806

As of today, it seems to finally work properly on my MacOS and W10 computers, but still cannot be even downloaded on my IOS devices !!!

TP was not able to connect the update servers for an unknown reason...  After several downloads, installs, full scans, re-downloads, re-installs, re-scans etc. I got it to work on both systems.

Thanks for your support anyway, now hoping to be able to download and install the package on my IOS devices within short.

Any idea when TP will be available for download on the Apple Store ?

Re: McAfee Total Protection 2018: Error While Installing Updates

  any info re apple store

Karthik_K
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Message 7 of 9

Re: McAfee Total Protection 2018: Error While Installing Updates

Hi ​,

McAfee Total Protection is not available on Apple store.

Regards,

Karthik K

andreb
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Message 8 of 9

Re: McAfee Total Protection 2018: Error While Installing Updates

Thanks, but you are not replying to the question.

The "McAfee Total Protection" product, as all publications say, has been designed to run on :

  • Microsoft Windows 10, 8.1, 8 et 7 (32 et 64 bits)
  • Mac OS X 10.11 ou version ultérieure
  • Smartphones et tablettes Google Android 4.1 ou version ultérieure
  • Apple iOS 9 ou version ultérieure

If the TP product we are buying is not available on the Apple Store, can you please explain how to install it on IOS devices ?

Or is McAfee going to make TP for IOS available in a near future ?

Thank you very much.

Karthik_K
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Message 9 of 9

Re: McAfee Total Protection 2018: Error While Installing Updates

Hi andreb,

Sorry for the inconvenience caused, you can try downloading McAfee on ios usiing this link Mobile Security or search "McAfee Mobile Security" not McAfee Total Protection on App store. McAfee Mobile security for ios does not have Anti Virus feature however it has some more feature, you can check them in app store or by click on the link mentioned before.

Regards,

Karthik K

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