×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dayvan
Former Member
Message 1 of 17

McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi,

I installed McAfee LiveSafe on my mac for the first time after performing the update to High Sierra.

I cannot perform updates - every attempt so far has failed (error message: "Error while installing updates!"). I have tried all suggested fixes from this thread (including uninstalling and reinstalling several times) without success.

I also noticed that the version I have (v. 3.8.1.2 (3397)) is still displaying McAfee's old shield logo (see screenshot), unlike what I have seen in the thread mentioned earlier. Is there a way to download an updated version? I can only download "McAfee-MacInstaller-3.3" from my account page.

Thanks for your help!

1 Solution

Accepted Solutions
Karthik_K
McAfee Retired
McAfee Retired
Message 15 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

 

Please try McAfee update twice or re-install McAfee to get the latest version 4.13 and let us know the status

 

Regards,

Karthik K

View solution in original post

16 Replies
Peacekeeper
Message 2 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

  any thoughts

GaneshR
Moderator
Moderator
Message 3 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi Clement,

The issue is already known . You may try performing below step and see if it helps

1.    Clear cache and cookies from safari (It will NOT remove browsing history or saved passwords in Safari)

  • Open Safari
  • Click on "Safari" from Menu bar and choose "Preferences"
  • Click on "Privacy" tab
  • Click on the button "Remove All Website Data"
  • Click on the button "Remove now" or "Remove all"

2.    Change McAfee Firewall type to Home or work

  • Open McAfee Preferences by click on "McAfee" icon on Menu bar
  • Click on "Firewall "tab
  • Choose type from "Public" to "Home or Work"

Regards

Ganesh Raju R

GaneshR
Moderator
Moderator
Message 4 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi,

We have a bug open for this issue and unfortunately there is no definitive workaround for this problem. I had given a steps has temporary workaround to see whether it works

Regards

Ganesh Raju R

dayvan
Former Member
Message 5 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi Ganesh,

Thanks for your reply! Unfortunately, I have already tried these steps and the issue remains.

Cheers

Karthik_K
McAfee Retired
McAfee Retired
Message 6 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi

I just realized that McAfee 3.8 is not compatible with Mac OS High Sierra. The supported versions of McAfee for High Sierra is 3.9 or 4.1. See the article TS102733

For some reason the re-installation is not bringing the latest version. We would like to investigate this and will be contacting you by Private Message. Please reply to proceed further.

thsueh89
Former Member
Message 7 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

I have this same issue.  As you said, supposedly 4.1 is supposed to work for High Sierra.  But i cant find a place to download 4.1 anywhere.

dayvan
Former Member
Message 8 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi

Thanks for clarifying. I guess I need to find a way to download v. 4.1 then. Any hints?

dayvan
Former Member
Message 9 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi,

Any updates in this issue? Is there a way to download the correct installation package?

Karthik_K
McAfee Retired
McAfee Retired
Message 10 of 17

Re: McAfee LiveSafe update failures (macOS High Sierra)

Jump to solution

Hi

Sorry for the inconvenience. We will let you know once we get the update on the issue.

Regards,

Karthik K

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community