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peterg99
Level 8
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Message 1 of 9

LiveSafe not working on macOS Monterey

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Clicking on any function (Scan, Update, etc.) causes the app to "quit unexpectedly". Scheduled scans do not work either. Level 2 support told me that this is a known issue due to the macOS update and they are working on a fix. No timeframe given yet.

Why does a known issue require elevation to L2 support instead of informing all service reps and pinning a post to the top of the forum?

Anybody privy to the release date for the fix? Will it require a re-install or can it run in the background with Automatic Updates?

 

2 Solutions

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Magesh
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Message 2 of 9

Re: LiveSafe not working on macOS Monterey

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Hi @peterg99 

We are sorry for the inconvenience. McAfee is aware of this issue and working as fast as to fix this issue. Please let us know if the machine running on M1 Apple silicon or intel based chip.We dont have an ETA as of now. 

We will keep you posted as we receive updates in the same.

Thanks for understanding

Regards

Magesh J 

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peterg99
Level 8
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Message 6 of 9

Re: LiveSafe not working on macOS Monterey

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The latest version of LiveSafe is working fine with OS Monterey on my M1 based Mac.

HTH

-Peter

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8 Replies
Magesh
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Message 2 of 9

Re: LiveSafe not working on macOS Monterey

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Hi @peterg99 

We are sorry for the inconvenience. McAfee is aware of this issue and working as fast as to fix this issue. Please let us know if the machine running on M1 Apple silicon or intel based chip.We dont have an ETA as of now. 

We will keep you posted as we receive updates in the same.

Thanks for understanding

Regards

Magesh J 

peterg99
Level 8
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Message 3 of 9

Re: LiveSafe not working on macOS Monterey

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My Mac is running on Apple M1 silicon.
sfarjoun
Level 7
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Message 4 of 9

Re: LiveSafe not working on macOS Monterey

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same problems. and can not activate firewall too...

I am using Macbook Pro 16 inches with M1 MAX chip, 64 Gb memory, 2 T SSD

Former Member
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Message 5 of 9

Re: LiveSafe not working on macOS Monterey

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Hi! I'm toshizo, from Japan.

I'm having the same problem.
What is your current status in solving the problem?
My Mac is a 13inch M1 MacBook Pro.

peterg99
Level 8
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Message 6 of 9

Re: LiveSafe not working on macOS Monterey

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The latest version of LiveSafe is working fine with OS Monterey on my M1 based Mac.

HTH

-Peter

Former Member
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Message 7 of 9

Re: LiveSafe not working on macOS Monterey

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I'm using the Japanese version of LiveSafe version 4.11.2.0 (1215).
macOS is Monterey 12.1(Japanese).
It is not working properly in this environment...

toshizo

jackjen
Level 8
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Message 8 of 9

Re: LiveSafe not working on macOS Monterey

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McAfee security software for Mac includes products such as LiveSafe and Total Protection. A common cause for this issue is when the kernel extension used by your McAfee security software isn't authorized. ... You can authorize the kext in the McAfee app itself, or through System Preferences
Thursam
Level 7
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Message 9 of 9

Re: LiveSafe not working on macOS Monterey

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My computer is running on M1 as well.

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