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Millerf1
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Is this quality software? Not

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Problem reports: on the new Ventura I cannot get the scan to work and the console halts repeatedly.  Apple suggested using Safe mode to run the scan.  That worked.

Something in background is interfering with the normal mode(not safe) scans.

1.  It says the "Vshieldtaskmanager" does not have full access and it does but it does.

2. The history says there are scans but the scans were failures and never finished.

"No response from scanners"

3.  The tech line could only recommend a reinstall which did not fix the problem.

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Millerf1
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Message 5 of 6

Re: Is this quality software? Not

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After waiting for updates to McAfee and MAC and waiting a week, I completely removed

McAfee and reinstalled.  Still had one failure of the scanner; took the WIFI down and 

enabled one of the McAfee items that the instructions missed.  Have had two good 

scans and no Console aborts so it appears the problems are now fixed.  They seem 

to have gotten things working again.

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5 Replies

Re: Is this quality software? Not

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Hi @Millerf1 

We regret for the inconvenience!

Kindly revoke all the permissions and provide full disk access again using the below article.

How to grant Full Disk Access to McAfee software on macOS

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

Millerf1
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Message 3 of 6

Re: Is this quality software? Not

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Several would not turn off.  Several non-McAfee items will have to 

be turned on again.  Like the microsoft updater.

That did nothing to fix the scan stopping; it still stopped:

"Scanning stopped.  No response from scanners"

Brauwin
Level 8
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Message 4 of 6

Re: Is this quality software? Not

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Hello, I regret that you've been experiencing issues with the product. This software is amazing! It has saved me so much time and energy. The team from Andersen would be happy to help you troubleshoot the issue. These details will do their best to assist you. Thank you for your patience and for choosing this product.

Millerf1
Level 8
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Message 5 of 6

Re: Is this quality software? Not

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After waiting for updates to McAfee and MAC and waiting a week, I completely removed

McAfee and reinstalled.  Still had one failure of the scanner; took the WIFI down and 

enabled one of the McAfee items that the instructions missed.  Have had two good 

scans and no Console aborts so it appears the problems are now fixed.  They seem 

to have gotten things working again.

GaneshR
Moderator
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Message 6 of 6

Re: Is this quality software? Not

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Hi @Millerf1 

Thanks for the update. Since there was a recent McAfee update rolled out, most of the issue are fixed. 

Alternatively you can reach chat support for any queries

McAfee Consumer Support

Regards

Ganesh Raju R

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