×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AnnaC
Contributor
Message 1 of 7

Can't Enter Serial Number - Wrong Language

I'm trying to install Total Protection on my Greek MacBook.

When I try to type in the Serial number, the keyboard gets stuck on Greek characters.

I can see in Keyboard Preferences that English is selected, but when I type it is still Greek. This is only the case in the McAfee Installer. In all other programs it types English characters. 

I can't copy and paste the serial number in and when I try to proceed with the equivalent Greek letters, it tells me there is no internet connection, although there is.....

Very weird problem......

6 Replies
siddharth_r
McAfee Retired
McAfee Retired
Message 2 of 7

Re: Can't Enter Serial Number - Wrong Language

Please let us know the version of MAC on which you're trying to install McAfee

AnnaC
Contributor
Message 3 of 7

Re: Can't Enter Serial Number - Wrong Language

Mojave 10.14.6

Thanks.....

Former Member
Not applicable
Message 4 of 7

Re: Can't Enter Serial Number - Wrong Language

I have the same problem on Catalina10.15.4. Can you help me?

AnnaC
Contributor
Message 5 of 7

Re: Can't Enter Serial Number - Wrong Language

I never got it to work unfortunately. I don’t use the software any more...

Former Member
Not applicable
Message 6 of 7

Re: Can't Enter Serial Number - Wrong Language

I have deleted my native language. I've changeg location settings. But I can enter only Russian language!

My2
Contributor
Message 7 of 7

Re: Can't Enter Serial Number - Wrong Language

Hello, I have exactly the same problem! I am using the link for installation of Total on the second computer. Have done everything possible but the serial number field is still not in English but in my home country language. Appreciate a lot your support!

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community