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j100all
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Message 1 of 7

Blocked wireless printer

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I recently loaded McAfee on my iMac  and I can no longer print to my wireless printer. Apple laptop and iPad can continue to print, but iMac cannot. When I attempt to resolve problem by using the various solutions on your discussion pages, all options are disabled. I cannot choose Home option from Public in Firewall tab on McAfee Total Protection Preferences. I would appreciate concrete guidance to resolve this problem.

iMac OS X El Capitan 10.11.6)

Epson3540 series

Wireless Network modem Motorola-09CF4 with Netgear extender Motorola 09CF4_5GEXT

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j100all
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Message 5 of 7

Re: Blocked wireless printer

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Called tech support as you suggested. Problem resolved. Thanks!

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catdaddy
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Message 2 of 7

Re: Blocked wireless printer

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Moved from Consumer > Mac Products > for better assistance.

Hopefully someone with more knowledge/Experience will pick up this thread and add to the discussion.

I will ping a Colleague/Moderator whom is more knowledgeable in regards to Mac Products.

Just stabbing in the Dark here, but have you tried toggling 'NetGuard'off/or restoring your Firewall to (Default) settings?

​   Richard could you kindly assist this User Please?

During the interim you can Call or use Online Chat 24/7 free of charge.

http://service.mcafee.com/webcenter/portal/cp/home/contact

All the very Best,

Cliff

Consumer Products

Moderator

Cliff
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catdaddy
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Message 3 of 7

Re: Blocked wireless printer

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For some unknown reason, the Technical Support page is displayed in Portugese. Kindly change (Country) to 'United States' or your particular preference. I will investigate this during the meantime.

Cliff
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j100all
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Message 4 of 7

Re: Blocked wireless printer

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I am not familiar with NetGuard nor do I know how to restore Firewall to default settings as that option is disabled in McAfee Total Protection Preferences.

Also where do I change country to United States?

j100all
Level 8
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Message 5 of 7

Re: Blocked wireless printer

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Called tech support as you suggested. Problem resolved. Thanks!

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Re: Blocked wireless printer

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That's good news.   Can you go to the first post and mark it assumed answered or mark one of the replies as the correct answer, thanks.

catdaddy
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Message 7 of 7

Re: Blocked wireless printer

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Glad that all is okay now

All the very Best,

-CD

Cliff
McAfee Volunteer
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