cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BenSahn
Level 8
Report Inappropriate Content
Message 1 of 3

virus scan fails first time

Jump to solution

About half the time I download a document from the web, the virus scan fails and the document will not download. When I download the document a second time, the scan works and I can download the document. Is there a fix for this problem?

2 Solutions

Accepted Solutions
krishna55
Moderator
Moderator
Report Inappropriate Content
Message 2 of 3

Re: virus scan fails first time

Jump to solution

Hi @BenSahn,

Greetings from McAfee.

Kindly uninstall McAfee web advisor from control panel -> programs and features and  also delete the McAfee web advisor from c:\program files\McAfee\WebAdvisor. 

Regards,

Krishnamanikandan KS

 

View solution in original post

BenSahn
Level 8
Report Inappropriate Content
Message 3 of 3

Re: virus scan fails first time

Jump to solution

Thanks. Just did the uninstall and deletion. I'll see if that fixed the problem when I next download.

View solution in original post

2 Replies
krishna55
Moderator
Moderator
Report Inappropriate Content
Message 2 of 3

Re: virus scan fails first time

Jump to solution

Hi @BenSahn,

Greetings from McAfee.

Kindly uninstall McAfee web advisor from control panel -> programs and features and  also delete the McAfee web advisor from c:\program files\McAfee\WebAdvisor. 

Regards,

Krishnamanikandan KS

 

BenSahn
Level 8
Report Inappropriate Content
Message 3 of 3

Re: virus scan fails first time

Jump to solution

Thanks. Just did the uninstall and deletion. I'll see if that fixed the problem when I next download.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community