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Benutzer_34582
Level 7
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Message 1 of 5
‎06-09-2021 10:07 PM

genymotion.exe (3.2.1) quarantined for "Real Protect-EC!2FCD18FB06C7"

Just freshly downloaded (from https://www.genymotion.com/download/) and - after McAfee LiveSafe file scan - installed Genymotion Desktop 3.2.1 on my just yesterday updated Windows 10 Home 2004 notebook. When starting right after installation LiveSafe (16.0 R32, SecurityCenter 19.2.174) ended and quarantined according to security history (10.06.2021, 05:13:02 German date and time) C:\Program Files\Genymobile\Genymotion\genymotion.exe for "Real Protect-EC!2FCD18FB06C7".

Interestingly LiveSafe says something different at Quarantined items: "nvAppTimestamps", "Real Protect-EC!2FCD18FB06C7", "10.06.2021 05:13", nothing under "Status", "C:\ProgramData\NVIDIA Corporation\Drs", "Real Protect-EC!2FCD18FB06C7".

Both genymotion.exe as nvAppTimestamps are not in their respective Windows-path. What's going on there ???

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4 Replies
Peacekeeper
MVP
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Message 2 of 5
‎06-09-2021 10:59 PM

Re: genymotion.exe (3.2.1) quarantined for "Real Protect-EC!2FCD18FB06C7"

Maybe firstly request a review of the detection

How to submit virus samples and false positives to McAfee

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Magesh
Moderator
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Message 3 of 5
‎06-09-2021 11:09 PM

Re: genymotion.exe (3.2.1) quarantined for "Real Protect-EC!2FCD18FB06C7"

Hi @Benutzer_34582 

Please check the article share by @Peacekeeper  on how to submit false positives. Also Please try excluding the .exe and all its related files on real time scan exceptions and check issue status. 

Please check the article below that has information on how to exclude files 

How to exclude files  

Thanks

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Benutzer_34582
Level 7
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Message 4 of 5
‎06-10-2021 01:21 PM

Re: genymotion.exe (3.2.1) quarantined for "Real Protect-EC!2FCD18FB06C7"

How do I get genymotion.exe back from quarantine for sending at McAfee, when at quarantined items "nvAppTimestamps" is listed as the quarantined item of the incident as described above?

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Peacekeeper
MVP
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Message 5 of 5
‎06-12-2021 07:37 PM

Re: genymotion.exe (3.2.1) quarantined for "Real Protect-EC!2FCD18FB06C7"

! way that is rather not use in case it is infected is disable real protection (ie disable the AV component) and restore it from quarantine area and zip it and send to McAfee. Re-enable the AV.

Other is grab it from whereever you got it from with AV off. Both touchy ways.

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