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SBN
Level 7
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Message 1 of 4
‎11-29-2021 03:02 AM

Without subscription false claim

Hi, I purchased new Livesafe subscribtion on the 25th of November. The first transaction didn't go through, however the second was successful. All was well until i turned my laptop on again and it said my subscription expired. It doesn't detect the purchase, but it is there in the purchase history. Please help.

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3 Replies
sivasubramanian
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Message 2 of 4
‎11-29-2021 03:39 AM

Re: Without subscription false claim

@SBN 

Sorry for the inconvenience caused. We request you to contact support in this regard.

Regards
Siva N

 

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SBN
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Message 3 of 4
‎11-29-2021 04:51 AM

Re: Without subscription false claim

Hi, I did. They said they can't help me and should call the help centre, but it would cost me money since the number is not toll free.
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Kumar_suman
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Message 4 of 4
‎11-29-2021 09:15 AM

Re: Without subscription false claim

Hi @SBN ,

Regards from McAfee. I have sent you a private message. Kindly revert back with the required information to help you regarding the refund.

Regards,

Kumar

 

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