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Tzon
Level 8
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Message 1 of 7

VPN is not working in LiveSafe

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Hello, 

The VPN service does not seem to work in McAfee LiveSafe. 

I read in some threads that it is a known issue and in others that it might not be included with the subscription. 

What is the case? 

In my product, the only way to access VPN seems to be through the notification icon menu. 

ntf.png

Then I get the following "We can't connect to VPN right now". 

vpn.jpg

1 Solution

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Magesh
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Message 2 of 7

Re: VPN is not working in LiveSafe

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Hi @Tzon 

We are sorry for the inconvenience. Kindly check the below link that has information for VPN connection issues. Ensure that your subscription has Auto renewal feature enabled for VPN entitlement. 

VPN Connection issues for McAfee Products 

Regards

Magesh J

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6 Replies
Magesh
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Message 2 of 7

Re: VPN is not working in LiveSafe

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Hi @Tzon 

We are sorry for the inconvenience. Kindly check the below link that has information for VPN connection issues. Ensure that your subscription has Auto renewal feature enabled for VPN entitlement. 

VPN Connection issues for McAfee Products 

Regards

Magesh J

Tzon
Level 8
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Message 3 of 7

Re: VPN is not working in LiveSafe

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It's probably auto-renewal. I have it disabled. Thanks for letting me know. 

Re: VPN is not working in LiveSafe

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this solution didn't work
Buddy93
Level 7
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Message 5 of 7

Re: VPN is not working in LiveSafe

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they just dont wanna help

Roburite
Level 7
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Message 6 of 7

Re: VPN is not working in LiveSafe

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Broken link
cyberdude
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Message 7 of 7

Re: VPN is not working in LiveSafe

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hello @Roburite 

they have updated/ renewed service articles some time ago.

maybe the following mcafee link about vpn connection issues can be of help for you;

McAfee KB - Connection issues with McAfee VPN products (TS102777)

hope this helps.

greetings

 

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