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Pete1
Level 7
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Message 1 of 6

Updates stuck at 0%

Hi, for some time now Windows security notifications keeps telling me that my mcafee protection is out of date (it's still in date). When I click to manually update it starts (circle spins), however it stays at 0%. I have left it for significant periods of time, but it stays the same, 0%.

Other features such as a manual quick scan seem to work fine, but this problem persists.

Windows 10, hp laptop.

Many thanks

5 Replies
Allwyn_GI
Moderator
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Message 2 of 6

Re: Updates stuck at 0%

Hi @Pete1,

Sorry for the inconvenience caused. Please follow the below article and update us the outcome.

McAfee Update Issue

Also provide us the screenshot of your engine version which you can find in the about page.

Regards,

Allwyn I

Pete1
Level 7
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Message 3 of 6

Re: Updates stuck at 0%

Hi, still not able to update, looking at the about page nothing has been updated since 2018. Please see screenshot attached. Thank you.

Allwyn_GI
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Message 4 of 6

Re: Updates stuck at 0%

Hi @Pete1,

Thank you for the screenshot. Please let us know your Operating system and the Windows version, the computer is running.

Regards,

Allwyn I

 

 

Pete1
Level 7
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Message 5 of 6

Re: Updates stuck at 0%

64-bit operating system, x64-based processor.

Windows 10 Home

Version - 20H2

Re: Updates stuck at 0%

Have you ever considered to uninstall and reinstall the program?

How to remove McAfee

the preinstall tool prior to reinstalling

Preinstall Tool

Make sure you reboot after each item ie windows uninstall...reboot run mcpr reboot

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