cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Uhh122
Level 7
Report Inappropriate Content
Message 1 of 2

The antivirus feature won't load

I got myself a new PC yesterday and noticed that I've got a 30-day free trial on LiveSafe. When I tried it out, everything worked properly, except for the antivirus and the real-time scanner. When I try to enter the antivirus menu, the screen is stuck on loading non-stop, and no matter how much I wait, it's still loading. When I try to turn on the real-time scanner, on the other hand, it says that it's turned on, but when I exit the application, it's turned off. How can I fix this?

1 Reply
krishna55
Moderator
Moderator
Report Inappropriate Content
Message 2 of 2

Re: The antivirus feature won't load

Hi @Uhh122,

Greetings from McAfee.

Update your McAfee application by following the steps in the link below.

Updating McAfee application

Also try updating your PC by updating the windows Operating system.

If the issue is not fixed after updating the McAfee and the operating system, provide the McAfee application version and the windows operating system version.

Regards,

Krishnamanikandan KS

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community