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Subscription cancellation

Hi,

I want to cancel my subscription. I went to the customer service and got the phone number 1800998887 and the request number 2900875169. I can't call this number from Thailand.

I just notice from my credit card billing about too high payment for McAfee. I found my subscription fee increase from 74.95 AUD in 2020 to 189.95 AUD in 2021.

Other than that I also have another subscription for internet security.

I want to cancel the subscription with invice id, becasue it is too expensive. I'd like to have only my internet security subscription.

I want a full refund and please contact me as soon as possible.

Best Regards,

Nadharini

5 Replies

Re: Subscription cancellation

@Madhan

@GaneshR 

Can you assist this user please

Re: Subscription cancellation

For your information, I chatted with support team on chat portal. I informed him to cancel my 2 invoices  He informed that he would send my issue number to the billing team and it was expected to contact me on phone (I gave him my phone number and my available Thai time.) in 24-48 Hrs.

Re: Subscription cancellation

sorry, my issue number was 2900901951.

Re: Subscription cancellation

sorry, the issue number on the chat was 2900908922. I confused because I generated several ids.

Madhan
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Message 6 of 6

Re: Subscription cancellation

Hello @Nadharini 

Please contact Thailand support number 1800-441-2010 and your issue will be addressed.

Regards,
Madhan M

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