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toonaway
Level 7
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Message 1 of 5

Stuck in Install Loop

Hi,

It seems that a similar issue to mine has been described before but I have not found a satisfactory resolution.

I have tried to install LiveSafe but keep getting the attached message.

I have rebooted numerous times, I have even used the MCPR removal tool and pre-install tool but still have the same issue.

Please help.....surely there must be some files somewhere or a registry key that is telling the LiveSafe installer that something remains from a previous installation.

Many thanks

4 Replies
toonaway
Level 7
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Message 2 of 5

Re: Stuck in Install Loop

Hi all,

 

I still have this issue, Windows 10 Home, v1709.

I am unable to install as teh installer continually fails to remove previous Mcafee software.

Is there a registry key I need to change to tell the installer that there is no software ??

Please help....

Many thanks

akanat
Level 7
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Message 3 of 5

Re: Stuck in Install Loop

I have the same issue!

Tried MCPR and clean up registry keys related to mcafee, however the problem still persists.

Former Member
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Message 4 of 5

Re: Stuck in Install Loop

Hello toonaway

I would suggest you to follow the Knowledge Base article TS101331 to remove any existing McAfee traces on the computer and then try installing McAfee.

If the issue still persists, please contact support for further assistance.

Regards
Farhan

Former Member
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Message 5 of 5

Re: Stuck in Install Loop

Hello akanat

As you have already tried troubleshooting the issue from your end, please contact support for further assistance.

Regards
Farhan

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