Something Went Wrong Issue

[veronicaw]

Hello McAfee Support,

So I subscribe to the McAfee package/subscription for 1 year to unlimited devices. I have already set up some devices, and some are failed because of "Something went wrong, make sure you're connected to the internet. Then head back to the previous page"

I already change the wi-fi multiple times to different network, and still get an error message. I already try the internet connection to open browser or apps, it works no problem. 

I also did some uninstall/delete to folder :c // programfiles(x86) // mcafee folder and then try to install it again with the link subscription but it gives the same error message because of the internet connection. (my subscription is under email : **personal information omitted**)

Please help, thankyou

[Sudharsanam_G1]

Hi @veronicaw 

We regret for the inconvenience caused.

To understand better about the issue, kindly share the following details.

• Screen shot of the error message
• OS version
• Product/feature details

Alternatively, You can always contact the chat support using below link for technical assistance.

McAfee Support

Regards,
Sudharsanam G

[Mohamed_Junaid]

The person who posted the question hasn't provided the details you asked, but I face the same problem so I thought I could reply instead.

OS version is Windows 10, build version 19043.1237.

McAfee subscription is McAfee Total Protection, for unlimited devices.

I have shared the details, looking forward to your reply. Thanks.

Note: I do not have the subscription in this account.

[Jezimaru]

I have the problem and it never happened before. We purchased McAfee Livesafe with unlimited license. I sent the link to install to another laptop. But when I open the link it says "Something went wrong. Make sure you're connected to the internet. Then head back to the previous page"

It is the same with other laptop. I can't find solution on the web.