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Lou2
Level 8
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Message 1 of 4

Scan plus

I cannot get Scan Plus to open.  I get this message:  

! PROGRAM NOT COMPATIBLE 

MCAFEE SCAN PLUS IS NOT COMPATIBLE WHEN WINDOWS 10 HVCI MODE IS ENABLED

PLEASE CLOSE APPLICATION

I have Windows 11 not Windows 10.  This is a new computer that had Windows 11 on it when I bought it.  I read all the support articles about this.  One article, TS103335, 08/15/22, has a link to download the new version of Scan Plus.  It downloads but I get the above message and cannot go any further.  It seems like no one can figure this out by reading the posts.  I have attached an attachment with this post.

 

3 Replies
GaneshR
Moderator
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Message 2 of 4

Re: Scan plus

Hi @Lou2 

Greetings From McAfee!!!

Sorry for the inconvenience caused. For win11 computers the McAfee scan plus apps not compatible. To get McAfee on your device, you need to purchase McAfee subscription or install trial subscription in your device.

Alternatively, you can reach our chat support from below link for more information.

McAfee Consumer Support

Regards

Ganesh Raju R

Lou2
Level 8
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Message 3 of 4

Re: Scan plus

I have Mcafee LiveSafe.

Lou2
Level 8
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Message 4 of 4

Re: Scan plus

And I have an open ticket on this problem.  I talked to customer service for well over an hour and he couldn’t figure it out.  That’s why my ticket is still open.

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