I have the windows 10 operating system purchased in October of 2020 with McAfee Live Safe 2 year subscription pre installed and my old subscription is due to expire in October of 2022.
Since my renewal subscription is the McAfee Live Safe software same as the old version, just a new product key. I tried to do the renewal without removing the old, because it's basically the same just different product key number.
It shows that I have the new subscription added to my account but the remaining days is not correct and it doesn't show on my desk top icon short cut.
When installing do I need to download the removal tool to remove the old McAfee antivirus protection if so where can I go to get the McAfee removal tool. Please advise me on what to do
Solved! Go to Solution.
Hi @Darldell
Greetings from McAfee.
Sorry for the inconvenience caused.
we recommend that you contact our consumer support number (866-622-3911) to help you further. Alternatively, you can reach our support team via chat services from below link.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate
Regards,
Hari
Thank you I sure will call the phone number you provided 1-866-622-3911
Hi @Darldell
Greetings from McAfee.
Sorry for the inconvenience caused.
we recommend that you contact our consumer support number (866-622-3911) to help you further. Alternatively, you can reach our support team via chat services from below link.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate
Regards,
Hari
Thank you I sure will call the phone number you provided 1-866-622-3911
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: