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Darldell
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Renewing my McAfee Live Safe 3 year subscription

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I have the windows 10 operating system purchased in October of 2020 with McAfee Live Safe 2 year subscription pre installed and my old subscription is due to expire in October of 2022. 

Since my renewal subscription is the McAfee Live Safe software same as the old version, just a new product key. I tried to do the renewal without removing the old, because it's basically the same just different product key number. 

It shows that I have the new subscription added to my account but the remaining days is not correct and it doesn't show on my desk top icon short cut. 

When installing do I need to download the removal tool to remove the old McAfee antivirus protection if so where can I go to get the McAfee removal tool. Please advise me on what to do 

2 Solutions

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Re: Renewing my McAfee Live Safe 3 year subscription

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Hi @Darldell 

Greetings from McAfee.

Sorry for the inconvenience caused.

we recommend that you contact our consumer support number (866-622-3911) to help you further. Alternatively, you can reach our support team via chat services from below link.

McAfee Consumer Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate

Regards,
Hari

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Darldell
Level 7
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Message 3 of 3

Re: Renewing my McAfee Live Safe 3 year subscription

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Thank you I sure will call the phone number you provided 1-866-622-3911

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2 Replies

Re: Renewing my McAfee Live Safe 3 year subscription

Jump to solution

Hi @Darldell 

Greetings from McAfee.

Sorry for the inconvenience caused.

we recommend that you contact our consumer support number (866-622-3911) to help you further. Alternatively, you can reach our support team via chat services from below link.

McAfee Consumer Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate

Regards,
Hari

Darldell
Level 7
Report Inappropriate Content
Message 3 of 3

Re: Renewing my McAfee Live Safe 3 year subscription

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Thank you I sure will call the phone number you provided 1-866-622-3911

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