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weust
Level 7
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Message 1 of 6

Renewal of a product I haven't bought

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I got a email that you McAfee needs my payment details to renew my antivirus protection.
But I only have a subscription to True Key so I have no clue why I am receiving this email.

At first I thought it was for True Key but upon clicking the Renew Subscription button (after checking it wasn't spam or fishing email) I notice it sends me to a LiveSafe product renewal page.

Also, near the bottom of the email is a Account Log In link on which I cannot login, not even with this community account.

The email is send using **personal information omitted** to the email address in this community account.
Could you please check why I am receiving this email?

1 Solution

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Magesh
McAfee Employee
McAfee Employee
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Message 5 of 6

Re: Renewal of a product I haven't bought

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Hi @weust 

 Based on screenshot it is just an alert from McAfee regarding the subscription renewal. Kindly ignore the email as it was triggered automatically and we apologize for the inconvenience caused. 

Thanks,

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5 Replies
Magesh
McAfee Employee
McAfee Employee
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Message 2 of 6

Re: Renewal of a product I haven't bought

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Hi @weust 

We are sorry for the inconvenience. Please share us some screenshots to look in to this further. 

Thanks,

weust
Level 7
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Message 3 of 6

Re: Renewal of a product I haven't bought

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Here are two screenshots. One of the email and one of the Renew subscription page.

Not sure what else I can provide?

 

weust
Level 7
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Message 4 of 6

Re: Renewal of a product I haven't bought

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Here is the second screenshot.

Magesh
McAfee Employee
McAfee Employee
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Message 5 of 6

Re: Renewal of a product I haven't bought

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Hi @weust 

 Based on screenshot it is just an alert from McAfee regarding the subscription renewal. Kindly ignore the email as it was triggered automatically and we apologize for the inconvenience caused. 

Thanks,

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weust
Level 7
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Message 6 of 6

Re: Renewal of a product I haven't bought

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I will ignore it for sure :)

Can you tell me whether this is fixed for next time/year?

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