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Quick Scan hangs

I just tried to run a quick Scan and it just hangs at 30% completion. When it got to MSVPXENC.dll it just stopped. I can't cancel the scan and even trying to end the scan through the Task Manager doesn't work. I'm running Windows 10 64 bit on a Lenovo. Not sure of the other specs. What the heck is going on?

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Madhan
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Re: Quick Scan hangs

Hello @ThanosIsKing 

We are sorry that Quick Scan doesn't work as expected. This could be due to an update issue. Please follow the below steps,

  • Right click on McAfee M icon at bottom right[next to time & date]
  • Select Update
  • Restart the computer and run a Quick Scan
  • If the issue still occurs, try re-installing McAfee
  • Uninstall McAfee and restart the computer
  • Re-install McAfee and run a Quick Scan

Let us know the outcome.

Regards,
Madhan M

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