Office 365 /Windows 10 LifeSafe Anti-Spam greyed in Outlook

[AndreasDoe]

Windows 10
Office 365
McAfee LiveSafe

Unfortunately, the solutions found here did not solve the problem.
Office365 / Windows 10 up to date.

Unfortunately this solution did not work.
Just like reinstalling Office365 or McAfee LiveSafe

1. Close Outlook.
2. Click Start, Run, type CMD, and click OK.
   
   NOTE: For Windows Vista/8/8.1/10 you must open a command prompt with administrator privileges. Click Start, Find, type CMD, right-click Command Promptand select Run as Administrator.
    
3. Type CD C:\ProgramFiles\McAfee\MSKand press ENTER.
4. Type REGSVR32 mskoladd.dll and press ENTER
5. Type regsvr32 mskpxplg64.dll and press ENTER
6. Type regsvr32 mskoladd64.dlland press ENTER 
7. Open Outlook.

[cyberdude]

hello,

when you removed LiveSafe , have you used the MCPR tool aswell before doing a new install ?

i myself have currently version 16.0R17.

if you have currently the same version number i have noticed that Anti-Spam is not installed by default anymore with this version number.

you can check if Anti-Spam is ' on ', go to the settings wheel ( right upper corner) and scroll down to see if Anti-Spam is  ' on ' or ' off '.......

maybe this helps you  to solve the question..........

[AndreasDoe]

I uninstalled it again and run the MCPR (same version). However, I had to turn off the computer and restart. Reinstall LifeSafe, then anti-spam manually enabled. But the gray icons in Outlook still have not changed ...

[cyberdude]

hello,

sorry to hear that my suggestions have not solved your problem.

i am not using outlook currently but thunderbird. when the Anti-Spam plugin is installed for thunderbird i have to enable the plugin at first start up of thunderbird.

i do not know if this should be the same for outlook.

maybe the shortest way is to contact mcafee chat with your question to receive a solution ?......

[sivasubramanian]

@AndreasDoe 

Please let us know how many email profiles that you have configured on Outlook. Are you checking the email from the McAfee Anti-Spam folder or from the Inbox where it is grayed out?

Regards
Siva

[AndreasDoe]

I have checked all (4) mailboxes in the toolbar nothing changes when I select another mailbox

[sanjay]

@cyberdude 

Could you please let us know the configuration type that you used for your email, IMAP/POP3 or MAPI ?

Cheers

Sanjay S

[cyberdude]

hello @sanjay 

thanks for your reply.

however, i myself have not a problem with Anti-Spam since i am using Thunderbird currently. that is working fine.

the threadstarter is AndreasDoe and this person has the problem with Outlook in Office365.

i am not certain if he has contacted McAfee chat in the meantime.......

@AndreasDoe  do you have still the problem with Anti-Spam currently ?

if so, maybe you could let @sanjay  know if you use as configuration email IMAP/POP3 or MAPI ?

[sanjay]

@cyberdudeThank you.

 @AndreasDoe Where you able to contact McAfee support? If not, please let us know if you still have this issue.

Cheers

Sanjay

[AndreasDoe]

---

@sanjay wrote:

@cyberdudeThank you.

 @AndreasDoe Where you able to contact McAfee support? If not, please let us know if you still have this issue.

Cheers

Sanjay

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Yes, I have contacted the support and today get the info that is to be solved for the 14th Februray with the update the problem.