My Mcafee vpn is missing on my mcafee livesafe

[MartinHero]

Hi, everybody! My name is Martin. I need your help! When I watched McAfee VPN for livesafe and total protection for video, after the video, I just clicked the M icon on my taskbar and there's no vpn on my livesafe. I checked for updates, but it is already up to date, my McAfee livesafe version and release name: 16.0 (16.0 R25), I already turned on auto-renewal, but it didn't work, because the VPN doesn't show my home on my mcafee livesafe, I clicked settings icon and there's no vpn on my privacy. Can someone help me to how can I find mcafee vpn? I already have latest version of my McAfee Livesafe and my auto-renewal is turned on.

Regards

MartinHero

[Madhan]

Hello @MartinHero 

We are sorry that VPN is not appearing on your McAfee Console. This issue is already reported to our Engineering Team. We will update you once we the issue gets resolved.

Regards,
Madhan M

[MartinHero]

Okay, I appreciate that, I will wait then when VPN is fixed issue.

[Madhan]

Hello @MartinHero 

Please let us know the Operating System you are using.

Regards,
Madhan M

[MartinHero]

Okay, I am using operating system for Windows 10 Pro Insider Preview (Build 19645.1) (Version 2004).

[Madhan]

Hello @MartinHero 

Thank you for the information. 

Regards,
Madhan M

[MartinHero]

Okay.

[Madhan]

Hello @MartinHero 

This issue has been fixed. McAfee VPN should appear on your Console.

If you still have the issue, please update McAfee by right clicking on the "M" logo at bottom right[Next to Time & Date] and then update.

You can also try uninstalling and reinstalling the product by following the below McAfee Articles,

To uninstall,

How to remove McAfee products from a PC running Windows

To reinstall,

How to download and install McAfee consumer products

Please follow the above steps. McAfee VPN should appear on the console. Let us know if you require further assistance and also if the issue gets resolved.

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[Madhan]

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

[MartinHero]

I just carefully followed the steps, I right clicked on M icon and I checked for updates and it was just successfully updated. I tried to find mcafee vpn on my console mcafee, but it still doesn't appear mcafee vpn on my console. I just uninstalled McAfee and reinstalled McAfee again, I restarted and I checked to click M icon for left click and mcafee vpn still don't appear on mcafee livesafe again, but I already did check for updates and I have up to date. I checked my privacy topic on mcafee livesafe, but the vpn still won't appear on my console. So, I will connect technical support, if it solves my problem.

[Madhan]

Hello @MartinHero 

We are sorry that VPN still doesn't appear on the console. You may contact our Support as you mentioned earlier. 

Meanwhile, we need to check your McAfee subscription to ensure that you have the VPN entitlement. I'll send you a private message. Please check and respond to that message.

Regards,
Madhan M