×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Tanoy
Contributor
Message 1 of 2

Mobile Security v6.0.1.22 Android Activation

As part of my subscription, I had Mobile Devices protected via Add Device feature. In all the mobile devices I had Mobile Security App, but once I updated it to v6.0.1.22 , I am not able to activate the subscription anymore. Its asking to create a new account for 30 days trail, there are no options to give the activation code in the App. It's really frustrating , all the support documents have old steps to active the Mobile Security App. Please advise.

1 Reply
GaneshR
Moderator
Moderator
Message 2 of 2

Re: Mobile Security v6.0.1.22 Android Activation

Hi @Tanoy 

We truly apologize for the inconvenience.

McAfee is aware of this issue and we are currently working on a resolution. We will update you as soon as the issue is fixed.

Thanks for contacting McAfee support.

Regards
Ganesh Raju R

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community