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skrep
Level 7
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Message 1 of 6

Mcafee LiveSafe Firewall keeps turning itself off.

Hello, I'm using Mcafee LiveSafe 4.11.2 on a Macbook Pro with OS Monterey. I've been a Mcafee LiveSafe user for many years but in the last couple of weeks I have found that each time I restart my Mac the Mcafee Firewall has turned itself off. I get the message that I'm at risk and to turn on firewall so I click turn on firewall and I get the green tick to show I'm fully protected. And it stays on while I use the Mac for several hours.

But when I shut down and restart the firewall is turned off again. This started two or three weeks ago after several months of no issues after upgrading to Monterey,.

I have just reinstalled my LiveSafe and my Firewall continues to turn itself off each time I restart my Mac. Can anybody tell me if this is a known issue that Mcafee is aware of ? or any tips as to what I am doing wrong.

Thanks

 

5 Replies
Bharani_BD
Moderator
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Message 2 of 6

Re: Mcafee LiveSafe Firewall keeps turning itself off.

Hi @skrep 

We regret the inconvenience caused. Due to the nature of this issue we would like to contact you and assist further. Please reply to the private message with the requested details to reach you.

Thanks & Regards
Bharanidharan S

MarkP63
Level 7
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Message 3 of 6

Re: Mcafee LiveSafe Firewall keeps turning itself off.

How do I get help for they Mac Firewall issue (turning off)?

 

Mac 12.1

McAfee Total Protection 4.11.2.0

 

Thanks

skrep
Level 7
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Message 4 of 6

Re: Mcafee LiveSafe Firewall keeps turning itself off.

Mark I have the same problem. I contacted Mcafee directly and a specialist took over my laptop and made some changes but after a couple of attempts the firewall remained off each time the laptop restarted.

He transferred me to an engineer who also took control of my laptop and again made many changes and restarted my laptop several times. After more than an hour of him making changes, reloading and after many restarts the Mcafee firewall stayed on.

He signed off assuming he had fixed the problem but the very next day the Mcafee firewall was off again after a new startup of my laptop. I have not contacted them since as I don't want to go through another three hours of frustration with them adjusting all my laptop settings.

I'm clicking 'turn on firewall' each time I see it is off and it turns back on every time. I plan to live with it until my subscription expires.

Cheers.

 

skrep
Level 7
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Message 5 of 6

Re: Mcafee LiveSafe Firewall keeps turning itself off.

But if you have better luck than me with fixing your issue please post what steps were taken. Thanks

MarkP63
Level 7
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Message 6 of 6

Re: Mcafee LiveSafe Firewall keeps turning itself off.

Will do - thanks 

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