cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

McAfee quarantining WinFtpPro.exe

Hi. I just bought WinFTP Pro utility (by NewEdge Software) from the Microsoft Store for my windows 10 laptop. It installs fine, but upon starting the application McAfee almost immediately puts the WinFtpPro.exe file into quarantine with the message (in the quarantine): "Real Protect-PENG4!0910FCC80C5A". If I try an click "Restore" it says "Unable to restore".

 

Can someone tell me how to fix this or confirm that the file is virus free? I can't see any other posts on this topic on the forums, but I assume I'm not the only person who has come across this.

 


Thankyou in advance for any help!

2 Replies

Re: McAfee quarantining WinFtpPro.exe

Hi @astainsby 

Greetings from McAfee!

McAfee allows you to exclude individual files from being scanned for viruses by the product's Real-Time Scanning feature. When you exclude known, safe files and apps from being scanned, you might see performance improvements as you use your computer. Kindly refer the below article for the steps to exclude the file from virus scan.

Exclude files from virus scans on Windows

Regards,
Sudharsanam G

Re: McAfee quarantining WinFtpPro.exe

You can email the file to McAfee to confirm it is a virus of not

How to submit virus samples and false positives to McAfee

Note exclude will not stop a scan from seeing and detecting the file

 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community