Currently I saw many members having the same problem, I have not received any warning or notification telling me that the File Lock and Vault feature is going to be removed. Now I have a .vault file on my C disk that I'm starring at but can't access it, I couldn't get my files out, and there's no valid solution to this currently. I've contacted support and the representative simply said: "unfortunately we can not assist you through your email, regarding the feature that McAfee removed we can not do anything about it that was a McAfee decision".
So now we as the customers just have to deal with the fact that both our files and our trust to McAfee is lost now?
2 ways seem to work.
1 going back to a February restore point after making a current 1 This brings back McAfee version before vault was deleted. Remove files and restore back.
2 If you use a backup program d the same restore to a February backup safer making a current 1.
3. I have not seen this but was mentioned here that mods said there would be a file you could run to do it. Though I never saw a success post.
This needs a mod to comment defintively
Greetings from McAfee.
We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the Vault issue.
Regards,
Edward Franso
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