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basicalyoperate
Contributor
Message 1 of 3

McAfee Vault Unable to Access

Currently I saw many members having the same problem, I have not received any warning or notification telling me that the File Lock and Vault feature is going to be removed. Now I have a .vault file on my C disk that I'm starring at but can't access it, I couldn't get my files out, and there's no valid solution to this currently. I've contacted support and the representative simply said: "unfortunately we can not assist you through your email, regarding the feature that McAfee removed we can not do anything about it that was a McAfee decision". 

So now we as the customers just have to deal with the fact that both our files and our trust to McAfee is lost now? 

2 Replies
Peacekeeper
Message 2 of 3

Re: McAfee Vault Unable to Access

2 ways seem to work. 

1 going back to a February restore point after making a current 1 This brings back McAfee version before vault was deleted. Remove files and restore back.

2 If you use a backup program d the same restore to a February backup safer making a current 1.

3. I have not seen this but was mentioned here that mods said there would be a file you could run to do it. Though I never saw a success post.

This needs a mod to comment defintively

Edward_Franso
Moderator
Moderator
Message 3 of 3

Re: McAfee Vault Unable to Access

Hi @basicalyoperate 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the Vault issue.

Regards,
Edward Franso

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