Is there anyone from McAfee reading these forums?
This problem exists for quite some time now...
Nobody from McAfee took the time to help.
You should try getting tech support... only if you pat more than the 90 euro's a year!!
Just read the messages below (Selvan asking for support from McAfee users). I got a personal request which I answered positively on the same day 30/01/2018. We are now 2 weeks further and NO reply at all. I made my choice by now, I have payed the s/w for over a year, but when this will end, I will definitively switch over to an other supplier. No matters what happen right now. I have been working for a major US Technical Company for over 30 years, but we/I never treated the customer that way. Let's them collapse.
Date: 01-30-2018 07:32 AM
You have received a private message in the McAfee Support Community community.
Hi Am Selvan from Tech Support. I'd like to collect logs from your PC so that we can continue our investigation on this issue. The logs are basically McAfee and Windows related events which will be collect using McAfee log collection tool (Mclogcollect). For more details on the process see https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101980 Regards Selvan Tier 2.5 Technician
Sent: 01-30-2018 08:58 AM
Read: 01-30-2018 01:39 PM
Looks quite complex but why not trying it. I will read the document very carefully to see if I need other instructions/help. One thing you need to remember is that as soon as I start the Laptop, after a few sec/min, it will hang-up as per the issue discribed in this forum. It means that applying the steps of the given process will be slow if they run at all. You also must tell me who and how the data will be collected as I am not 100% free here (The Netherlands). Give me please some more notes about the process if you can. That should help.
Paul C (Jan 30,2018 @ 17:57)
I have a new laptop arriving today, the first thing I am going to do is remove the McAfee free trial and install an alternative. This issue has been doing my head in for some time now and I've had enough.
It's just unbelievable.
After two weeks of silence.... more silence?
Does McAfee even care about their customers? I have uninstalled this piece of crap and now defender is running, just to see if I get the same problems, but guess what... Everything works just fine.
I'll install (for the 4th of 5th time) Live Safe next weekend again and then we'll see.
I've giving Live Safe (McAfee) a fair chance then. But when my computer turn into a XT again.. McAfee flies out of the window.
Crappy service, crapy product so far.
Just for your info, I collected logs of the issue with a piece of S/W they provided me with and sent them for analysis. Awaiting now the result of the process, hoping they will find the source of the issue. By the way, the info is on another link referring to the issue. See and click on the link below.
Regards, Paul C
Hi besoindaide, selvan (Moderator) posted a new reply in "PC Optimization" on 02-21-2018 11:24 AM :
I have shared the logs which "besoindaide" provided. I will post here as soon as I gather the outcome of log analysis.
How odd they are not replying here!
I uninstalled this piece of crap allready. Would love to try if anyone could tell me the problems are solved, but McAfee is ignoring their customers completely.
I have the same problem, and I have followed this thread for some time. I'm really surprised McAfee has not already fixed it. And, they should be too proud to claim it affects only a few users (thereafter ignored).
The problem apparently affects different products, featuring some identical/flawed code.
I have found a way to live with the problem for a little while longer, without burning my CPU chip, and before uninstalling McAfee. My "fix" may help others, and even help the McAfee folks to understand the heart of the matter.
I have a standard Windows 10 setup, on a standard laptop PC. I uninstalled some semi-compatible apps carried over from Windows 7 and 8, but that made no difference.
When I do a restart of the system, the problem always appears. Doing a regular shutdown, followed by a regular startup, usually succeeds, i.e., the Management Service Host settles down to a low level of CPU activity. Notably, the Windows "Fast start"" option must be activated. If the "Fast start" option is deactivated, then a shutdown - startup cycle yields the same high CPU state as a restart.
The crucial difference is that in a restart cycle, and in a shutdown-startup cycle without "Fast start" enabled, all data is read from the disk. A normal shutdown, with Fast start enabled, is like a semi-hibernation, where data is carried over to the next restart.
I have no clue why this works, but it does. The normal fix for all issues - a restart - is exactly the wrong thing to do here.
This means that anything interfering with the data carry-over from shutdown to startup will lead to high CPU usage when the computer is started. This includes all kinds of crashes, or shutting down before the computer has settled and disk activity approaches zero. (The key background activity, collecting data for "Fast start" appears to be "Superfetch").
I also take care to close all windows before shutting down, since open apps are also carried over to the next startup, complicating matters and increasing the chances of a failed startup.
Di dnot know what was going on with my computer this past few months. My laptop was getting so hot I have to shut down all the time. Finally a friend looked and my computer is running at 98% CPU. Interferes with everything I am doing. There is no way that it is only happening to 12 people.
Would like a resolution to this.
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