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Re: McAfee Management Service host - VERY HIGH CPU USAGE

Hello Peacekeeper. When you talk/mention over 'PCs', do you really refer to PC stations or do you include laptops. Point here is that so far it looks like the issue only links to laptop. It is the case for me as well. Issue only on an Acer laptop while the home PC just works 100% like before the same creator update.

galpini
Level 7
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Message 22 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

I got similat sitution this morning.

McAfee is chewing all my CPU

Re: McAfee Management Service host - VERY HIGH CPU USAGE

That is a good question I will ask it.

For this issue is anyone getting it on a desktop not a Laptop?

whitzend
Level 8
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Message 24 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

I'll add my name to the list of users experiencing this issue. I'm running a desktop PC - 4th gen i5 CPU, 8Gb Ram, SSD - and MMSH is routinely using >50% CPU and >10% memory. Started in the last 3-4 days

Making the computer almost unusable.

Happy to provide logs or diagnostics if it would help

eivindfs
Level 7
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Message 25 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

Same problem here.

Not as high as for some users (CPU usage for McAfee leaps to 30-40% now and then). This started happening quite recently, and leads to intermittent audio stutters and jerky behavior on my laptop.

I assumed it was McAfee, as it has been misbehaving in the past.

Please fix ASAP.

selvan
McAfee Retired
McAfee Retired
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Message 26 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

Hello everyone

We haven't been successful collecting required logs for this problem. Am sure everyone admits that log collection in a state where PC is unusable is not possible. So to tackle this we are going to gather Memory dumps from the affected machine(s).

A complete Memory dump is what we are targeting; this means that all the events prior to the issue will be dumped to a single file.

For Techies

1. Enable Complete Memory dump by following steps below

  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the Advanced tab.
  3. Click Settings under the Startup and Recovery area, and then select Complete memory dump under Writing debugging information.
  4. Click OK two times.

Note 1: By default, Complete memory dump is disabled. You can enable the option if the computer has more than 2 GB of physical RAM.

Note 2: If you want to enable the Complete memory dump option, manually set the CrashDumpEnabled registry entry under the following registry subkey to 1:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl

2. Wait for the problem to occur (at least 10 minutes) and note down the time.

3. Post back here so that a Level 2.5 Engineer will reach out to you for collecting the logs and transferring it back to McAfee

Re: McAfee Management Service host - VERY HIGH CPU USAGE

Adding my name to the list: I have the same CPU issue. Rebooting does not help. This is brutal.

Neil

selvan
McAfee Retired
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Message 28 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

Nik Halton wrote:

Happy to provide logs or diagnostics if it would help

Hi Nik

I have sent you a Private Message, please reply to proceed further

eivindfs
Level 7
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Message 29 of 193

Re: McAfee Management Service host - VERY HIGH CPU USAGE

The problem is getting worse. Harder and harder to work on my computer.

I feel reluctant to volunteer my time to work for you to fix this - you're a billion dollar corporation and I honestly expect you to use that money to make a product that works.

I have already paid for this, and I'm not exactly a McAfee groupie. I'm just someone who expects the product I paid for to work.

Simple. Fix it, or I'm leaving for a better solution.

Re: McAfee Management Service host - VERY HIGH CPU USAGE

The issue is we mods would supply logs if we could get the issue to occur that would have sped up the fixing but as no tech has been able to repro the issue and they have tried and I have checked 10 PCs the family runs and no issue is found. So possibily something installed on the Pcs where this occurs is maybe causing it. Support needs help they cannot fix something they cannot see.

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