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Uodu
Level 7
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Message 1 of 7

McAfee Keeps Detecting a New Wi-Fi Connection

When McAfee Safe Connect is not connected (intentionally), I keep getting annoying popups from McAfee Safe Connect, saying "New Wi-Fi connection. You've connected to a Wi-Fi network we don't recognize. Turn on McAfee Safe Connect."

But here's the thing - my Wi-Fi is DISABLED (see attached screenshot). My only connection is through wired ethernet. What is going on here? I am close to uninstalling the product.

6 Replies
Rajiv_s1
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Message 2 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

Hello @Uodu,

Sorry about the inconvenience caused we would like to know a few information regarding this issue.

  • May we know the operating system that you are using?
  • If it is a laptop check if the Wi-Fi option is enabled or not?
  • Try to trust the network and see if you are still receiving the pop up message?

Regards,

Rajiv S

Uodu
Level 7
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Message 3 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

  • Operating System: Windows 10 Pro
  • It is a laptop. Wi-Fi is disabled.
  • How do you mean "trust the network"? Where do I find this setting?
Rajiv_s1
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Message 4 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

Hello @Uodu ,

Please follow the below steps to trust the network.

  • Open Safe connect application
  • Click on the three lines on the left
  • Click on settings
  • There will be a option to trust the network.

Kindly follow these steps and update us if in case you are still facing any issues.

Regards,

Rajiv S

Uodu
Level 7
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Message 5 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

It says “You cannot add LAN as a Trusted Network.”

Rajiv_s1
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Message 6 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

Hello @Uodu ,

Can you please share us a screen shot of the pop up that you receive?

Regards,

Rajiv S

Uodu
Level 7
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Message 7 of 7

Re: McAfee Keeps Detecting a New Wi-Fi Connection

Ok. Screen shot is attached to this reply.

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