cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LiveSafe version 7 update - cannot log in to app

Hi

I got a message to update LiveSafe to version 7 of the mobile app for upgraded protection. After updating, I cannot open the app. The loading icon (the circle spinning thing) just keeps spinning and nothing happens. This has been going on for more than 45 minutes.

1 Reply
Bharani_BD
Moderator
Moderator
Report Inappropriate Content
Message 2 of 2

Re: LiveSafe version 7 update - cannot log in to app

Hi @Antonia56

Please uninstall and re-install the application from the play store and check the issue status. If issue persist please share us the screen shot of the page displayed.

Thanks & Regards
Bharanidharan S

 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community