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Message 1 of 2

LiveSafe VPN not working

Whenever I try to turn on the Live-safe VPN it starts to load and after approximately 20 seconds just reverts to the regular "OFF" state. Most suspiciously, it doesn't let me change the virtual location. Instead it only has the "(Fastest Connection)" option. When it starts up it says "Loading..." before changing to "(Fastest connection)"

Here is some important info:

  • The VPN works perfectly normally on other Windows devices
  • My internet connection is fast and stable
  • It fails to work even when the connection is registered as trusted
  • McAfee hasn't detected any malware which could be causing this
  • Both my McAfee product and my computer are fully updated
  • I have checked to make sure my network card has no issues
  • The problem persists on several different internet connections (including a wired one)
  • I have no other VPN or firewall app which could be causing this

Does anybody know a solution to this issue?

1 Reply
McAfee Retired
McAfee Retired
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Message 2 of 2

Re: LiveSafe VPN not working

Hi @Drevniqq,

Sorry for the inconvenience caused. We have sent you a personal message kindly check and respond to it.


Allwyn I

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