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LenDurham
Contributor
Message 1 of 2

Live safe mystery

 
 

I am running Windows 11 on a Surface Go, and have fairly recently installed Livesafe,   Not long after I installed Livesafe I started to get a pop up message that says it's from McAfee and tells me that I have 5 viruses, must activate my antivirus by pressing on the button in the popup etc. 

It is sometimes headed "Attention" sometimes "Critical Virus Alert" sometimes "System alert" and "Webadvisor" sometimes appears as well.  The message uses the McAfee logo and appearnace but the words "Klofer click" also appear in it.

I also have Malwarebytes installed at the same time as Livesafe and I have run extra scans with Livesafe and also Malwarebytes and both say the macine is virus and malware free.

I have a screenshot but it won't post in here.  

Does anyone know what it is and how to get rid of it?  

1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: Live safe mystery

Hi @LenDurham 

Greetings from Mcafee.

We are sorry for the inconvenience caused. We would like to let you know the pop ups you received from the browser is a scam pop ups not from the original source.

As McAfee wouldn't send pop up alerts from the browser. In order to remove browser fake virus alerts please refer our article on the given below link.

Your browser displays fake McAfee notifications

For more information and to report scam notification please click on the below link.

Report Scam Notification

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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