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Re: Live Safe is stopping Excel opening files with error message OLE

@climbergal 

Thanks for sharing the information. Our engineering team is working on this and will posted with the progress.

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Live Safe is stopping Excel opening files with error message OLE

Just adding my voice to the choir...  This causes real problems almost every day.  When I forget to disable real-time scanning  -- and just the thought of doing that makes me cringe! -- it either means closing Excel through Task Manager (if I'm lucky), or rebooting (that's most of the time).  No reply necessary, but please fix this soon!

Re: Live Safe is stopping Excel opening files with error message OLE

@TonkyPolonium 

Sorry for the inconvenience caused. We request you to remove, reinstall McAfee and update us the issue status.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products 

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Live Safe is stopping Excel opening files with error message OLE

According to this thread McAfee engineers have been working on this issue for over 6 weeks.  When can we expect a resolution or should we who have been inconvenienced for weeks seek a refund on our subscription and move to Microsoft Defender to ensure proper functioning with the Office programs we use every day?

Re: Live Safe is stopping Excel opening files with error message OLE

@fishingbear 

Sorry for the inconvenience caused. We have received an update from the engineering team as this issue is resolved in upcoming release. We request you to remove, reinstall McAfee and update us the issue status.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products 

Regards
Siva N

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
ACMC
Level 7
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Message 36 of 40

Re: Live Safe is stopping Excel opening files with error message OLE

McAfee has been working on this since the middle of August. It is now October. And this issue started sometime in early August. SORT IT OUT!!!!!!!!!!!!! or it'll be the last time I'll buy McAfee. My patience has run out!

Tell me why I need to turn off Real-Time Scan when I need to access Microsoft Excel and Word? That is pointless if I want virus protection.

Re: Live Safe is stopping Excel opening files with error message OLE

Just following up:

I hadn't tried opening Excel files this past week, but gave it another shot today.

Everything seems to be working just fine now.   Excel reports that files are being scanned on open, but the OLE hang appears to be a thing of past.  Maybe it was the 10/6 update?  Maybe one before?

This must have been a frustrating and devious bug to track down, but I guess the McAfee team did finally find and fix it. 

Thank you!

 

ACMC
Level 7
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Message 38 of 40

Re: Live Safe is stopping Excel opening files with error message OLE

Nope, it still does not work.

It does exactly what it did before "Running virus scan" endlessly. And the odd time, I still get the OLE.

The only way to stop it is by turning off Real-Time Scan in which case, why bother even having a virus checker.

JonDa
Level 7
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Message 39 of 40

Re: Live Safe is stopping Excel opening files with error message OLE

I am experiencing the same issue and it's becoming ridiculous now. I work for a small software company and when any bug is reported the programming team attacks it immediately and is always able to fix it rapidly. How is it that a multi million dollar company can't fix this glitch after two full months? This is a huge annoyance that significant slows down the work flow. Won't be renewing our subscription, that's for sure. 

 

Do better McAfee, seriously.

ACMC
Level 7
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Message 40 of 40

Re: Live Safe is stopping Excel opening files with error message OLE

Well I noticed my "Real-Time Scan" is set to ON after a McAfee update yesterday.

And amazingly, my MS Excel files open. I'll report back if something isn't working.

It took them long enough. 

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