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Downloaded LiveSafe but no VPN button. I don't live in India

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Hi everyone, I bought a subscription for Mcafee Livesafe 2 months ago and just realized that there’s no choice of vpn in app(No Vpn button). Even though in the account page I’ve code for the VPN, I can’t see the link to download it. OSnly Antivirus and True Key. At the same time, I activated VPN on my phone with the same link

 

No. I don't live in India

 

*Screenshot taken from a phone because I don’t have access to a PC now

7515FEA2-5223-4A35-BD70-C004F270DB39.jpeg
IMG_5313.jpg

219AC2F7-D154-4F2F-99CF-A8614DFB2272.png

Auto renewal is active

 

UPD
Screenshot 2022-09-30 190920.png

I got this text from Mcafee's email ad but the thing is I already uninstalled Pre-installed version on my HP laptop with MCPR (Mcafee's official uninstall app) and now when I'm trying to install Mcafee LiveSafe through the link in my account, I see only these 3 options with no VPN.
Screenshot 2022-09-30 190636.png
Don't make me to leave this great app.

1 Solution

Accepted Solutions

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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Hi @Last_Shini ,

Greetings from McAfee,

We would like to inform you that upon checking your account we found that you have got the McAfee LiveSafe - unlimited device license subscription and VPN is not included in your subscription. Therefor the VPN feature is not reflecting in your Mcafee application.

However, We noticed the error in the screenshot provided and we will have this fixed in the next update.

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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8 Replies

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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Hi @Last_Shini ,

Greetings from McAfee,

We would like to inform you that upon checking your account we found that you have got the McAfee LiveSafe - unlimited device license subscription and VPN is not included in your subscription. Therefor the VPN feature is not reflecting in your Mcafee application.

However, We noticed the error in the screenshot provided and we will have this fixed in the next update.

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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@Smita_Kumari Big thanks. But how can I add VPN to my current subscription? 

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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Hi @Last_Shini ,

Greetings from McAfee,

We would like to inform you that to use VPN feature either you can cancel the current subscription and get a new one with inclusion of VPN. You can also purchase a standalone subscription called Safe connect to use VPN. 

For more information kindly connect to our McAfee support team using below mentioned link.

https://service.mcafee.com/?page=shell&shell=contact-support

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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@Smita_Kumari Ah, I see. Which version include VPN?(Send the link, please) And will I able to get refund to buy that version?

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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Hi @Last_Shini ,

Greetings from Mcafee,

Kindly reach out to our consumer support team on 1866-622-3911 or connect using the below link to upgrade the plan.

McAfee Consumer Support

Regards,
Smita

Re: Downloaded LiveSafe but no VPN button. I don't live in India

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@Smita_Kumari 

Hi again, I looked at the cancellation/refund option but there is only “a phone call” and I live in Europe so I can’t call to USA. 

Is there a tech support post I can contact?

Also, can't get an access to "auto-renew" page

Screenshot 2022-10-01 150220.png
ayash81
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Re: Downloaded LiveSafe but no VPN button. I don't live in India

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okiee !!
ayash81
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Re: Downloaded LiveSafe but no VPN button. I don't live in India

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okk

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