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HalimurRahman
Level 7
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Message 1 of 7
‎05-05-2020 10:13 AM

Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscription?

Hi Friends,

I have recently bought LiveSafe subscription from eBay seller. McAfee website mentions that I would get unlimited VPN service free with an auto-renewal option. Besides, this also would enable some other features like Identity Theft etc. However, I am not getting any of the features. But I have doubt on free VPN, because McAfee sells Safe Connect in a very high monthly rate. 

Can anyone tell me whether you have got at least free unlimited VPN (through Safe Connect App probably?) after activating auto-renewal of LiveSafe subscription?

McAfee customer care agent has informed me that if I bought it from McAfee website directly, I would have got that free VPN unlimited (premium) service.

Please let me know your experience, if anyone actually got the premium VPN free (NOT the free VPN).

Thanks.

Halim

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Madhan
McAfee Retired
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Message 2 of 7
‎05-05-2020 11:22 AM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

Hi @HalimurRahman 

The subscription that you have purchased doesn't have the McAfee VPN entitlement. It comes with only certain subscriptions[McAfee Livesafe & Total Protection] who have Auto Renewal turned On. Along with this, you will also get McAfee Identity Theft Protection. 

McAfee Safe Connect is a stand alone VPN program and not integrated with McAfee Anti Virus. But McAfee VPN comes integrated with Anti Virus program and hence you are not going to pay a separate amount of money for the VPN. 

Safe Connect offers a free product download[with some restrictions] where you can try the product and purchase if you are satisfied. Please access the below link that has more information and also to download Safe Connect

SafeConnect

If you would like to have McAfee VPN along with the Anti Virus, we request you to contact Support and let them know that you need McAfee VPN along with Ant virus. They can help you get a refund for the current product[if applicable] and help you purchase McAfee Livesafe or Total Protection that includes McAfee VPN.

Please let me know if the above information helps you or any further help required.

Regards,
Madhan M

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HalimurRahman
Level 7
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Message 3 of 7
‎05-05-2020 01:13 PM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

Hi @Madhan,

As I mentioned in my post that I have purchased LiveSafe product and activated Auto-renewal option. Also, I have downloaded the software from McAfee website using My Account. Hence, how can I not get the free unlimited VPN?

Hope I can get an honest answer from you.

Halim  

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Peacekeeper
MVP
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Message 4 of 7
‎05-05-2020 01:29 PM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

It does not show here as cyberdude said?

https://community.mcafee.com/t5/LiveSafe/Included-VPN-with-LifeSafe/m-p/654955

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Madhan
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Message 5 of 7
‎05-06-2020 03:13 PM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

Hi @HalimurRahman 

Please open McAfee Console on the computer. On McAfee window, you should see the VPN option at bottom right. It should appear as Browse safely with VPN tile with Set up button. Please select the button and proceed further.

Please access the below link for more info on McAfee VPN,

FAQs for McAfee VPN

Let us know if you have any questions or help.

Regards,
Madhan M

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HalimurRahman
Level 7
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Message 6 of 7
‎05-09-2020 04:20 AM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

It did not work. I contacted McAfee support service and the agent has informed me that my subscription does not cover Safe Connect VPN. I wonder whether there are LiveSafe subscriptions that have either VPN or no VPN? @Madhan 

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Madhan
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Message 7 of 7
‎05-09-2020 10:04 AM

Re: Does Auto-Renewal really activates FREE Unlimited VPN and other Features in LiveSafe Subscriptio

Hi @HalimurRahman 

You are right. There are specific McAfee Livesafe and Total Protection subscriptions that are entitled with McAfee VPN. If you are willing to use McAfee Anti Virus along with McAfee VPN, I would kindly request you to contact our Support again, inform that your subscription is not entitled with McAfee VPN. You can request for a refund and then seek assistance from the Support, where they will help you purchase McAfee Livesafe or Total Protection that includes McAfee VPN.

Regards,
Madhan  M

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* Important Terms and Offer Details:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer).
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.
  • Free Trial Terms: At the end of your trial period you will be charged $39.99 for the first term. After the first term, you will be automatically renewed at the renewal price (currently $124.99/yr). We will charge you 7-days before renewal. You can cancel at any time before you are charged. ​

 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
  • Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we’ll refund you the amount you paid for your current term subscription.  The refund does not apply to any damage or loss caused by a virus.  You are responsible for backing up your data to prevent data loss. See terms here: mcafee.com/pledge.
  • Safe Connect VPN:  You will receive free, unlimited access to our VPN wireless on supported devices. Users not on auto-renewal have access to 500 MB/month of bandwidth.

   ‡Additional Terms Specific to Identity Monitoring Service:

  • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee Total Protection and McAfee LiveSafe subscriptions with identity monitoring for up to 10 unique emails. Phone number monitoring is enabled upon activation of Automatic Renewal. Not all identity monitoring elements are available in all countries. See Product Terms of Service for more information. 
  • Your subscription is subject to our License Agreement and Privacy Notice. Product features may be added, changed or removed during the subscription term. Some features may require registration and a valid ID number to activate. See System Requirements for additional information.
  • While McAfee Identity Monitoring Service provides you tools and resources to protect yourself from identity theft, no identity can be completely secure.
  • US Only:
    Fair Credit Reporting Act: You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
  • Identity theft coverage is not available in New York due to regulatory requirements.


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