cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deleting Quarantined Items (McAfee LiveSafe)

Hello McAfee Community,

 

I recently had discovered a trojan horse on my windows 10 alienware laptop located in Opera GX files, VIA full virus scan. I had went to the quarantined item section to delete the Trojan but I saw that there was no option to delete it. I do not understand if it is already deleted, needs admin access (I'm not the admin) or if there is a way to delete it and I don't know how. Please help me remove it from quarantine. 

 

Thanks. 

 

 

4 Replies
Bharani_BD
Moderator
Moderator
Report Inappropriate Content
Message 2 of 5

Re: Deleting Quarantined Items (McAfee LiveSafe)

Hi @SandvitchGuy 

We are sorry for the inconvenience caused. Please try updating the McAfee app and initiate a full scan. check and let us know the engine version and the McAfee version installed. To know the version installed click on the settings menu on the top right of the console>>Select "About" and you could see the version of the app. It would be helpful if you can share a screenshot of the about screen

Thanks & Regards
Bharanidharan S. 

 

Re: Deleting Quarantined Items (McAfee LiveSafe)

Hi Bharani

The software is up to date and I had ran a full scan. The version is 16.0. Screenshot included in attached file. 


Bharani_BD
Moderator
Moderator
Report Inappropriate Content
Message 4 of 5

Re: Deleting Quarantined Items (McAfee LiveSafe)

Hi @SandvitchGuy 

We will look on to this issue and update you at the earliest.

Thanks & Regards
Bharanidharan S

Re: Deleting Quarantined Items (McAfee LiveSafe)

Thank you!
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community