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jangro
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Message 1 of 4

Dark Web Shows Breach But Can't Open Protection Center

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I've received several notifications that there are security breaches from the Dark Web but when I go to my Protection Services, I am unable to log in to see the report. I get an error that says "It's not you, it's us. Try again later." I've contacted support and they have been unable to help. I've updated EVERYTHING possible on my computer, tried different browsers, uninstalled and reinstalled Live Safe, etc., but still can't access the information. What do I try next?

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krishna55
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Re: Dark Web Shows Breach But Can't Open Protection Center

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Hi @jangro,

Greetings from McAfee.

To find out the details of the security breaches please login to protection.mcafee.com using your McAfee username and password.

For more information on protection center click on the link below

Protection Center

Regards,

Krishnamanikandan KS

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krishna55
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Message 2 of 4

Re: Dark Web Shows Breach But Can't Open Protection Center

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Hi @jangro,

Greetings from McAfee.

To find out the details of the security breaches please login to protection.mcafee.com using your McAfee username and password.

For more information on protection center click on the link below

Protection Center

Regards,

Krishnamanikandan KS

jangro
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Re: Dark Web Shows Breach But Can't Open Protection Center

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I guess you didn't understand my issue. I CANNOT LOG IN TO THE PROTECTION CENTER. So, your "solution" to my problem, to log in to the protection center, is ludicrous! I have contacted tech support via phone on 10/8/22, 12/3/22 and 12/13/22, being told on each occasion that my ticket 1-120463371 was escalated to Team 2.5 tech support and I would be hearing from someone within 24, 48 and/or 72 hours. As of today, 12/23/22, I have heard from NO ONE, and still can't access the protection center. So, what do I have to do to get a response?

Re: Dark Web Shows Breach But Can't Open Protection Center

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Hi @jangro 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the Protection Center.

Regards,
Edward Franso

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