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AKOKS
Level 7
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Message 1 of 2

Can't update Livesafe on Windows10

Hi,

I can't update the McAfee Livesafe on Windows 10. It just asks me to check my internet connection but my internet connection is OK. I have tried everything; from restarting my laptop to uninstalling and reinstalling the Livesafe. I also walked through with the Tech Support. It STILL is not working. I just want to update.

I am using Windows 10 with all the microsoft updates installed as at 11 April 2021.

I used to have Surfshark VPN but uninstalled it.

I started having problems with updates from early 2021.

Please Help and Thank you.

1 Reply
Madhan
McAfee Retired
McAfee Retired
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Message 2 of 2

Re: Can't update Livesafe on Windows10

Hello @AKOKS 

We are sorry for the inconvenience caused. Please access the below McAfee Article to troubleshoot this issue.

McAfee update issues on Windows

Let us know if the issue is fixed or not.

Regards,
Madhan M

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