Solved! Go to Solution.
Hello all,
Regarding that problem I did some research on the web. Gigaset Support confirmed that the com.redstone.ota.ui package is their FOTA application from the OTA supplier Redstone (China) and that this "Redstone Update Apk" does not contain any malware or virus (refer to: Sophos Community). A comparable information I received from Gigaset via e-mail. Unfortunately, there is no statement from the manufacturer that the Redstone Update Apk is free of adware or that it is trusted.
With the newer McAfee LiveSafe virus definition 5.2.1_29.596.907 the catalog of potential damages by the Redstone Update Apk has been reduced (similar to Sophos who re-classified it to a PUA) - but it remains "suspicious". Meanwhile, I got the statement from German McAfee Support that the detected threat concerns "advertising code" so that it is no longer a false positive detection.
Based on these investigations, I chose the "Accept" option in order to mark this non-removable system app as trusted; since then my LiveSafe icon is green again :-). But I remain watchful and cautious! For, it is good and important that potential threats are detected - even if the manufacturer confirms that the app is free of malware or viruses.
so1955
Can you assist here please
Hi @so1955 ,
I have sent you a Private message, please do reply back. So that i can look in to the status of your ticket and the resolution from my development team. Meanwhile try the below procedure and post the outcome here.
Please follow the below procedure and post the outcome
Note : If Virus definition failed to update or above procedure didn't fix the threat alert, please do reinstall McAfee application to get the latest definition.
Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Hi,
I followed your instructions in order to update the automated Virus Definition from yesterday 2019-09-04.
Current outcome (in German) is:
-- Aktuelle Virendefinitionen: 5.1.2_28.593.904
-- Letzte Aktualisierung: 05.09.19
-- Zuletzt überprüft: 05.09.19
Afterwards, I did a "Deep Scan", but nothing changed: This measure did not fix the threat; the false detection does not disappear :-(. I had done this procedure many times in the past 3-4 months, but all these trials had been unsuccessful.
I already had performed several reinstallations in the past. 3 to 5 days later, the false detection came back :-(. So, it cannot be the solution for this problem that I re-install the app all the time.
Some minutes before, I posted the associated ticket number (484570-2613494965). May be that there are some more details on what has been done since 2019-03-29. Fact is that the problem is still unsolved 😞 !
Regards,
so1955
Hi @so1955,
Thank you so much for the information. I have sent you a private message regarding the ticket status.
Regards
Gokulakrishnan K
McAfee Support Team
Hello all,
Regarding that problem I did some research on the web. Gigaset Support confirmed that the com.redstone.ota.ui package is their FOTA application from the OTA supplier Redstone (China) and that this "Redstone Update Apk" does not contain any malware or virus (refer to: Sophos Community). A comparable information I received from Gigaset via e-mail. Unfortunately, there is no statement from the manufacturer that the Redstone Update Apk is free of adware or that it is trusted.
With the newer McAfee LiveSafe virus definition 5.2.1_29.596.907 the catalog of potential damages by the Redstone Update Apk has been reduced (similar to Sophos who re-classified it to a PUA) - but it remains "suspicious". Meanwhile, I got the statement from German McAfee Support that the detected threat concerns "advertising code" so that it is no longer a false positive detection.
Based on these investigations, I chose the "Accept" option in order to mark this non-removable system app as trusted; since then my LiveSafe icon is green again :-). But I remain watchful and cautious! For, it is good and important that potential threats are detected - even if the manufacturer confirms that the app is free of malware or viruses.
so1955
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