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FS
Level 7
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Message 1 of 3
‎10-13-2021 12:00 AM

Account Site Code Changement Request

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Hi 

I bought mcafee livesafe when I triped to Hongkong.

But I found the app bppst, web boost, file lock is not available when I install the livesafe product.

Hongkong mcafee support told me because my account site code is "cn". These features are not available when the account site code is "cn/hk".

Please help me change my account from cn to us.

Thanks!

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krishna55
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Message 2 of 3
‎10-13-2021 07:03 AM

Re: Account Site Code Changement Request

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Hi @FS 

We understand your concern, we recommend you to get in touch with our support team to assist you better regarding the situation. You can get in touch with our support team through 866 622 3911 or you may also contact our chat support by accessing the link below.

McAfee Chat Support

Thanks,

Krishnamanikandan KS

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krishna55
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Message 2 of 3
‎10-13-2021 07:03 AM

Re: Account Site Code Changement Request

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Hi @FS 

We understand your concern, we recommend you to get in touch with our support team to assist you better regarding the situation. You can get in touch with our support team through 866 622 3911 or you may also contact our chat support by accessing the link below.

McAfee Chat Support

Thanks,

Krishnamanikandan KS

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FS
Level 7
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Message 3 of 3
‎10-14-2021 01:19 AM

Re: Account Site Code Changement Request

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Thanks @krishna55 

I have chat with your online support.

They said they know what I mean meanwhile they asked me to call the number 

"‪(866) 622-3911‬".
But Then when I dial the number, they told me they do not konw what "site code" is.
 
I am really confused.
 
 
 
 
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