deactivate license for a pc in use to activate it in another pc mcafee pc

[Danilson12]

hi guys, I should dissociate the license in the pc currently in use to associate it in another pc I followed the instructions of the link in question : https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_... but unfortunately the procedure dictated in this article is wrong, is there any alternative? thank you in advance for answering greetings

[Madhan]

Hello @Danilson12 

We are sorry that you are unable to de-activate existing license and activate on another computer. The steps provided in the Article is correct. Let me know if you are unable to view the de-activate option in your account.

Regards,
Madhan M

[Danilson12]

 sorry but the solution in the article is not correct in fact once there was a good chat assistance service that had solved the problem for me and led me to make an alternative solution, in the description of the article there is not even the item remove device but just rename the PC name, so the article is wrong and I don't understand why they don't update it boh, best regards

[ivanela_i]

Hello Danilson12,

From the McAfee website you can deactivate mobile devices. For the computers we from the support can help you. We can deactivate the licence but the PC will appear in the list as this is part of the History of the Devices. Can you give me the name of the PC you would want to deactivate?

Thanks in advance,

McAfee Support

[Danilson12]

very kind thanks, in fact I noticed that it is possible to remove only the mobile device from the site but not the PC, so in these days when I have the new pc I am writing to you in this thread and will you think about removing it? very kind good day

[ivanela_i · Accepted solution]

Yes, sure. Or you can contact our Live Support at service.mcafee.com

[Danilson12]

thank you very much soon I will contact you good day 🙂