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dicrema
Contributor
Message 1 of 2
‎04-19-2018 06:35 PM

Mcafeee Module Core Service utilizza ram esagerata e non la libera

Mcafeee Module Core Service mi sta occupando Ram fino a farmi bloccare il pc! ho 16Gb installati e ieri da solo ne occupava 13,5. Aumenta costantemente nell'arco della giornata, quando ho riavviato il Pc era a 500mb circa ora dopo 24 ore è a 3610 Mb in aumento!!! C'è soluzione? Man Sad

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1 Reply
ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 2
‎04-20-2018 01:09 AM

Re: Mcafeee Module Core Service utilizza ram esagerata e non la libera

Gentile Cliente

Le informo che i nostri tecnici del Supporto Tecnico stanno lavorando per risolvere il problema dato che e' un caso molto comune che McAfee occupa tanta memoria del dispositivo

Prova a reinstallare il McAfee sul dispositivo seguendo le seguenti passaggi:


Passaggio 1
Scaricare ed eseguire MCPR.exe (strumento di rimozione) cliccando sul link sottostante:http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
Se non si riesce ad accedere alla pagina cliccando sul link, fare copia-incolla del link direttamente nella barra degli indirizzi di Internet Explorer.
Cliccare next e digitare il codice che vede nel campo vuoto rispettando maiuscole e minuscole, infine cliccare next. Attendere la rimozione e riavviare il computer  dopo la pulizia.
Il prodotto McAfee non sarà completamente rimosso fino al riavvio del sistema.
Quando tutti i prodotti McAfee sono stati rimossi dal computer procedere con il Passaggio 2.

Passaggio 2.

Reinstallare il prodotto McAfee dal Suo account nel sito Mcafee.
Andare all'indirizzo http://it.mcafee.com
Fare clic su Mio Account.
Immettere l'indirizzo e-mail e la password usati in origine per registrarsi (se la password fosse stata dimenticata, cliccare  sul link  "Password dimenticata", una mail verra' inviata al suo indirizzo di posta elettronica), quindi fare clic su Accesso.
Individuare il prodotto e fare clic sul tasto scarica oppure sul segno " + " .
Fare clic su Download. Vicino al tasto Scarica c'e'un codice seriale, dovrebbe salvarlo e di inserirlo quando Le viene chiesto durante l'installazione.
Fare clic su Salva e scegliere una posizione dove salvare il prodotto. Per questioni di comodita', si consiglia di salvare il file sul Desktop del PC.

 

Se dopo la installazione il problema persiste la prego di contattarci alla chat al sito (service.mcafee.com) oppure contattarci al numero 0245281510

 

 

McAfee Assistenza Cliente

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